Ian Oaks
Cincinnati,US
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with a significant background in business management, sales, and operations.
Overview
9
9
years of professional experience
Work History
Director of Operations
OTIS REFRIGERATION
09.2021 - Current
- Oversee successful implementation of operational strategies and policies to drive organizational growth and performance.
- Evaluate and analyze all business procedures to identify areas for improvement
- Incorporated SaaS for different business applications, improving operational constraints in multiple areas
- Managed and facilitated the expansion and development of new business sectors
- Developed SOP practices to measure company growth and profitability
- Implemented CRM software platform to manage customer network, improve sales pipeline, and begin development of online marketing campaigns
- Enhanced financial operations by restructuring billing and accounting SOPs, significantly reducing Accounts Receivables and strengthening vendor contract relationships.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
Franchise Operations Director
9ROUND KICKBOXING
12.2018 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations for multiple locations
- Overhauled existing sales process to improve SOP and practices, resulting in a 36% increase in revenue year-over-year
- Prioritized customer service coaching/training for all employees, resulting in 40% increased customer retention over the first 12 months
- Changed sales strategies that increased close-sale rate 25% by the end of year one
- Accelerated sales goals by incorporating B2B, lead generation, and cold calling campaigns
- Drove year-over-year business growth while leading operations, strategic vision, and long-term planning.
Assistant Sales Manager
GENERAL NUTRITION COMPANY (GNC)
02.2015 - 11.2018
- Forecasted sales and established processes to achieve sales objectives and KPI metrics
- Ranked top 5 in overall sales for the length of employment
- Ranked top 5 in highest KPI average through the length of employment
- Increased customer retention 40% through paid subscription programs, increasing sales volume
- Leveraged continuing education to increase product knowledge, increasing sales volume
- Trained new associates in successful sales and performance strategies
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
Education
Bachelor of Science -
Northern Kentucky University
05.2018
Skills
- Operations Management
- Retail Management
- Sales Management
- Business Development
- Project Management
- Customer Success Management
- Account Management
- SaaS
- Contract Negotiation
- Sales Pipeline Development
Timeline
Director of Operations
OTIS REFRIGERATION
09.2021 - Current
Franchise Operations Director
9ROUND KICKBOXING
12.2018 - 09.2021
Assistant Sales Manager
GENERAL NUTRITION COMPANY (GNC)
02.2015 - 11.2018
Bachelor of Science -
Northern Kentucky University
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