Ian O'Brien
Brentwood,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Audi Downtown Nashville. Skilled in customer relationship management and multitasking, I excel in fast-paced environments, achieving sales targets and improving service efficiency by overhauling workflow processes. Demonstrates exceptional attention to detail and a strong work ethic, fostering team collaboration and quality control. Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Advisor
Audi Downtown Nashville
03.2022 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Station Manager
Opus Inspection Inc.
07.2020 - 01.2022
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
Fountain Worker
Sonics Drive In
05.2018 - 07.2019
- Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
- Maintained a clean and organized work environment for optimal efficiency and customer appeal.
- Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
- Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
- Trained new employees in standard operating procedures, ensuring consistency in product quality and service delivery.
- Implemented proper sanitation procedures to ensure compliance with health department regulations.
Education
High School Diploma -
Brentwood High School
Brentwood, TN05.2021
Skills
- Customer Service
- Multitasking and Organization
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Technical knowledge
- Workflow Management
- Customer Relationship Management
- Documentation And Reporting
- Team Collaboration
- Quality Control
Timeline
Service Advisor
Audi Downtown Nashville
03.2022 - 07.2024
Station Manager
Opus Inspection Inc.
07.2020 - 01.2022
Fountain Worker
Sonics Drive In
05.2018 - 07.2019
High School Diploma -
Brentwood High School
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