Ian Osei Agyeman

IT professional with 8+ years of experience in IT operations, support, and solutions architecture. Expertise in developing and securing user authentication systems, leveraging protocols such as SAML, OAuth, and OpenID Connect, and integrating enterprise-grade IAM platforms like Okta, Azure AD, and SailPoint. Adept at configuring role-based access controls (RBAC), managing multi-factor authentication (MFA), and driving compliance with security frameworks (e.g., HIPAA). I am proficient in managing complex system architectures, ensuring high availability, and maintaining secure and scalable environments. Strong background in system administration, virtualization (VMware, Hyper-V, VDI), cloud solutions (AWS, Azure), and network configuration. Adept at automating processes through scripting (PowerShell, Python, Bash) to enhance operational efficiency. Skilled in troubleshooting, system upgrades, and performance tuning, with a proven track record of driving system reliability and supporting enterprise-wide solutions.Excellent at collaborating with cross-functional teams to deliver high-quality technical solutions aligned with business goals.

• Collaborated with development and operations teams to ensure application compatibility and performance within the cloud ecosystem in unicorn startup environment.
• Spearheaded the successful deployment and integration of Airtable, Smartsheet, Figma and ServiceNow across the organization, impacting 100% of all users and boost productivity 1,500+ employees.
• Managed user provisioning, access controls, and data migration, while also developing integrations with existing systems using Azure and Office365 to ensure seamless data flow and workflow automation.
• Developed and implemented a robust governance and compliance framework for the organization's portfolio of SaaS applications. Established policies and procedures for data security, user access, and application lifecycle management.
• Designed, developed, and implemented custom integrations between Airtable and other critical business systems such as Vehicle Logs hosted in Google Drive using GAM and built in features for a custom solution. These integrations automated data synchronization and workflows, leading to a 100% reduction in manual data entry, improved lead flow and conversion rates.
• Led the implementation and adoption of a comprehensive collaboration and productivity suite Google Workspace, Microsoft 365, Smartsheet, Lucidchart, Airtable, Atlassian and moore to enhance team communication, document management, and project collaboration. This involved user training, configuration of security and compliance settings, and the integration with other business applications.