Ian Pieller
Las Vegas,NV
Summary
Motivated University of Nevada, Reno graduate with exceptional customer service, order operations management, and sales skills. Over five years of demonstrated experience working in these fields at various start-ups and technology companies. Establishing a track record of providing a phenomenal customer experience while meeting or exceeding key performance indicators and utilizing problem solving, interpersonal skills, and a positive attitude to achieve company goals.
Overview
10
10
years of professional experience
Work History
Principal Operations Specialist
Order Co
08.2020 - Current
- Processed orders for clients in a timely manner, ensuring all products are in stock and price points are accurate.
- Acquired products from alternate vendors to maximize product savings for our clients.
- Balanced order totals on completed orders for client invoices.
- Updated team members throughout the day on the number of orders in key buckets and other key performance indicators.
- Responsible for processing orders for important new clients to reduce churn.
- Encouraged and promoted ideas aligned to business needs and benefits.
Senior Operations Specialist
Order Co
07.2021 - 05.2024
Operations Specialist
Order Co
08.2020 - 07.2021
Customer Success Associate
Figure Lending LLC
08.2019 - 08.2020
- Assisted a constant flow of applicants and active borrowers via live chat, email, and phone with minimal wait times.
- Resolved customer issues regarding their application or active account in a timely and personable manner.
- Answered applicants questions regarding all our products and processes.
- Provided excellent customer service while hitting all Key Performance Indicators.
Technical Support Specialist
TrainerRoad
09.2018 - 08.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks via email, phone, and live chat.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Utilized creative thinking and problem solving skills to resolve customer issues, regarding hardware and software.
- Met or exceeded Key Performance Indicators.
Retail Sales Consultant
Prime Communications, AT&T
12.2016 - 08.2019
- Greeted customers with a warm friendly greeting as soon as they entered the store.
- Answered customer questions regarding their cellular devices, billing, and cell phone plan.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Continually met challenging sales goals each month for a variety of AT&T services while maintaining a 95% customer satisfaction rating.
Key Booth Attendant/Traffic Coordinator
Nugget Casino and Resort
08.2015 - 12.2016
- Coordinated daily valet operations.
- Ensured that traffic moved smoothly through the valet port and guests were assisted with unloading or loading their vehicle.
- Assisted bellmen with their responsibilities during peak hours.
- Provided guests with any information they needed regarding the hotel.
Player Services Representative
Genoa Lakes Golf Course and Resort
07.2014 - 08.2015
- Assisted with opening and closing the golf course daily.
- Answered guest questions about the course.
- Provided guests with a fantastic experience through assisting with their golf clubs, cleaning their carts, and providing them with any items they may need during their play.
Education
Bachelor of Arts - Psychology
University of Nevada, Reno
Reno05-2015
Skills
- Critical thinking and Problem Solving
- Conflict Resolution
- Self-Motivated
- Analytical Skills
- Sales
- Proficient Typer: 55 WPM
- Leadership abilities
- Customer Relations
- Multitasking Abilities
- Written Communication
Accomplishments
Productivity Incentive Winner, Order Co
Overtime Incentive Winner, Order Co
Cory Jackson Most Improved Player, Douglas High School Varsity
Team Captain, Douglas High School Varsity Wrestling
Timeline
Senior Operations Specialist
Order Co
07.2021 - 05.2024
Operations Specialist
Order Co
08.2020 - 07.2021
Principal Operations Specialist
Order Co
08.2020 - Current
Customer Success Associate
Figure Lending LLC
08.2019 - 08.2020
Technical Support Specialist
TrainerRoad
09.2018 - 08.2019
Retail Sales Consultant
Prime Communications, AT&T
12.2016 - 08.2019
Key Booth Attendant/Traffic Coordinator
Nugget Casino and Resort
08.2015 - 12.2016
Player Services Representative
Genoa Lakes Golf Course and Resort
07.2014 - 08.2015
Bachelor of Arts - Psychology
University of Nevada, Reno
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