Social Media Specialist
Ticketmaster
Charleston
07.2016
- Settled any customer disputes in a professional and pleasant manner
- Created consumer facing verbiage with brand and legal teams for high demand sales
- Monitored and managed 50+ social media accounts across multiple platforms Worked closely with the Better Business Bureau and Attorney Generals nationwide to resolve high level escalations
- Worked proficiently in Salesforce, Jira, Zendesk, Confluence, and Genesys.
