Alvaro Alejandro Quezada Hernandez
Cuautitlan Izcalli,Mexico
Summary
Compassionate Bilingual worker experienced in various environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bilingual Debt Collector
Credit Collection Bureau
01.2006 - 12.2016
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Bilingual Hispanic Ministry Coordinator
St. John Paul II Catholic Parish
06.2015 - 11.2019
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Hired, mentored and supervised instructors and volunteer staff to carry out ministry goals.
- Analyzed revenue and program cost data to determine budget priorities.
Bilingual Coordinator for Human Divinity
Diocese Of Joliet
01.2018 - 12.2019
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Created and implemented forward-thinking initiatives to improve engagement with people.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Bilingual Kitchen Coordinator
Chik-Fil-A
09.2022 - 09.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Bilingual Manager
Jimmy Jo's Bbq
03.2023 - 09.2023
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
GED -
Kankakee Community College
100 College Drive Kankakee, IL 60901 Skills
- Bilingual Communication Skills
- Client Needs Assessment
- Information Collection
- Positive Reinforcement
Certification
- Certified Spanish interpretation: Medical, Kankakee Community College - 2004
- Certified Spanish Interpretation: Legal, Kankakee Community College - 2005
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Manager
Jimmy Jo's Bbq
03.2023 - 09.2023
Bilingual Kitchen Coordinator
Chik-Fil-A
09.2022 - 09.2023
Bilingual Coordinator for Human Divinity
Diocese Of Joliet
01.2018 - 12.2019
Bilingual Hispanic Ministry Coordinator
St. John Paul II Catholic Parish
06.2015 - 11.2019
Bilingual Debt Collector
Credit Collection Bureau
01.2006 - 12.2016
GED -
Kankakee Community College
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