Tomasa Liberato
Summary
Detail-oriented receptionist with over five years of experience in customer support and office administration. Proficient in managing complex calendars and optimizing front desk operations. Demonstrated ability to provide exceptional service in both English and Spanish, enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Bilingual Receptionist
H & R Block Tax Services
Apple Valley
01.2017 - 04.2026
- Greeted clients warmly and managed front desk operations effectively.
- Answered phone calls and addressed client inquiries promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled appointments and coordinated client meetings efficiently.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained a clean and welcoming reception area, fostering a positive first impression for clients and staff.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed correspondence and communicated vital information to clients, ensuring clarity and understanding.
- Organized filing systems for client documents and records to enhance accessibility and efficiency.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed client payments and handled cash transactions accurately.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Verified visitors' identification cards before allowing access to the building.
- Updated daily logbook with information about visitors entering the premises.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted tax professionals with administrative tasks during peak seasons.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed clerical duties such as filing, photocopying, and faxing.
- Supplied callers with office address and directions, employee email addresses.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed clerical duties such as filing, photocopying, and faxing.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses.
Bilingual Host
El Pescador Mexican Restaurant
Victorville
01.2016 - 12.2016
- Greeted and seated guests in a welcoming manner.
- Optimized seating arrangements through effective management of reservation system, improving guest flow.
- Provided menus and answered questions about daily specials.
- Coordinated with servers to ensure smooth service flow.
- Maintained cleanliness and organization of the host area.
- Assisted in training new hosts on procedures and protocols.
- Collaborated with kitchen staff to manage wait times effectively.
- Anticipated customer needs to deliver exceptional service and enhance guest experiences.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted other departments by bussing tables and delivering food orders.
- Processed payments from customers using a POS system.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed dining room layout to maximize efficiency of staff members.
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Checked identification for guests who appeared under age 21.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Cultivated long-term relationships with customers to encourage repeat visits and loyalty.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Accepted payments from guests for dine-in and take-out foods.
Education
Associate of Science - Business Education Technology
Victor Valley College
Victorville, CA12-2026
High School Diploma -
Goodwill High School
Victorville, CA03-2005
Skills
- Bilingual communication skills
- Customer support
- Reception management
- Front desk operations
- Appointment management
- Calendar management
- Telephone communication
- Verbal communication
- Office administration
- Data entry
- Document filing
- File management
- Office equipment operation
- Multitasking skills
- Time management
- Inventory management
- Clerical support
- Calm under pressure
- Multi-line systems
- Professional demeanor
Languages
English
Professional
Spanish
Professional
Accomplishments
- High Honor in Spanish for The Golden State Examination in High School
- Banking and Financing ROP Certificate
Timeline
Bilingual Receptionist
H & R Block Tax Services
01.2017 - 04.2026
Bilingual Host
El Pescador Mexican Restaurant
01.2016 - 12.2016
Associate of Science - Business Education Technology
Victor Valley College
High School Diploma -
Goodwill High School