Abigail A Hernandez Velasquez
Chambersburg,PA
Summary
bilingual receptionist with proven expertise at Keystone Health Central, excelling in patient scheduling and HIPAA compliance. I am currently enroll and soon to be graduate from The National Institute for Medical Assistance Advancement;
Recognized for enhancing patient satisfaction through effective communication and meticulous record management, I am reliable team player committed to fostering a welcoming environment and supporting clinical operations with precision and care
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
I am Highly motivated and committed Medical Assistant.
Overview
5
5
years of professional experience
Work History
Bilingual Receptionist
Keystone Health Central
Chambersburg
09.2025 - Current
- Greeted patients and visitors, creating welcoming environment in front office.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments using electronic health record system, ensuring accurate patient information.
- Processed patient registrations, verifying insurance details and demographic data accurately.
- Maintained organized filing system for patient records, enhancing accessibility and compliance.
- Collaborated with healthcare staff to facilitate smooth patient flow throughout facility.
- Responded to patient inquiries promptly, providing essential information and support as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Office Assistant
A'Bella Stone
Chambersburg, PA
01.2021 - 07.2024
- Managed office communications, ensuring timely responses to inquiries and requests.
- Coordinated scheduling for meetings, enhancing team productivity and resource allocation.
- Assisted in maintaining accurate records, improving data integrity and retrieval efficiency.
- Supported inventory management processes, optimizing supply ordering and tracking systems.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Education
The National Institute For Medical Assistant Advancement
Denver, CO04-2026
High School Diploma -
CASHS
Chambersburg05-2019
Skills
- HIPAA compliance
- Patient scheduling
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Medical procedures
- Verbal and written communication
- Telephone skills
- Fluent bilingual communication
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Receptionist
Keystone Health Central
09.2025 - Current
Office Assistant
A'Bella Stone
01.2021 - 07.2024
The National Institute For Medical Assistant Advancement
High School Diploma -
CASHS