Melissa Hernandez
Summary
Dynamic and results-oriented professional with extensive experience at MAP Communications and FARC Inc., specializing in bilingual communication and administrative efficiency. Excelled in enhancing training programs and streamlining onboarding processes, demonstrating exceptional organization and problem-solving skills. Improving office systems and contributing to successful property marketing campaigns, leveraging Microsoft Office and ADP Onboarding expertise.
Overview
17
17
years of professional experience
Work History
Bilingual Receptionist
MAP Communications Posh
01.2024 - Current
- Hired at Post to take bilingual calls
- Assisted Ruby with their call overflow and recruited to stay.
Edinburg Trainer
MAP Communications
06.2021 - 12.2023
- Kept training room clean, neat and adequately sanitized for agents.
- Created new hire folders, assigned headsets and was responsible to activity and assigning them.
- Assisted new hires with completing new hire paperwork.
- Verified new hires onboarding with their social security number, ID-DL, passport or work permit. At time I would assist payroll with any renewals of work permits.
- Maintained great communication with Payroll Dept for all verification and banking information.
- Went over company manual such as, dress code, point system, paid time off, holiday pay, overtime and more.
- Reviewed concerns and QAs with agents to help improve their call handling skills.
- Provided one-on-one shadowing to help individuals reach their full potential.
- Evaluated the effectiveness of training for agent to confirm agents progress to change training strategy.
- Assisted with the call center floor when short staffed. This included but not limited to the board, restroom breaks, confirming agents go to break on time, walking the floor, assisting with call handling, routing and tech issues.
Bilingual Receptionist
MAP Communications
05.2019 - 06.2021
- Hired a bilingual receptionist
- Assisted supervisors with shadowing of new hires.
Real Estate Assistant
FARC Inc
03.2008 - 01.2019
- Prepared Welcome Packets for New Realtors
- Created templates of contracts, listings, addendums from TAR / TREC to guide new agents on board.
- Maintained accurate company lockboxes, keys, property listings, signs for both Residential and Commercial listings.
- Created templates of flyers for properties along with email campaigns for agents.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
- Managed property inquiries efficiently, ensuring prompt responses to potential buyers and renters.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Receptionist
FARC Inc.
07.2007 - 03.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Nikki Rowe
McAllen, TX05-1999
Skills
- Organization skills
- Time Management
- Telephone skills
- Problem Solving
- Creativity
- Spreadsheet tracking
- Administrative Skills
- Microsoft Office
Timeline
Bilingual Receptionist
MAP Communications Posh
01.2024 - Current
Edinburg Trainer
MAP Communications
06.2021 - 12.2023
Bilingual Receptionist
MAP Communications
05.2019 - 06.2021
Real Estate Assistant
FARC Inc
03.2008 - 01.2019
Receptionist
FARC Inc.
07.2007 - 03.2008
High School Diploma -
Nikki Rowe
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