Gabriella Diaz
Woodhaven
Summary
Bilingual professional with a proven track record in reception, medical scheduling, and customer service. Expertise in managing appointments, safeguarding confidential information, and delivering exceptional front-desk support. Experience includes roles as a Receptionist at H&R Block, Bilingual Medical Scheduler at the Spine Institute, and Bilingual Representative at iLingo, with a focus on coordinating transportation and interpreting services. Recognized for strong communication skills, organizational abilities, and reliability in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bilingual Receptionist
H&R Block
2026.01 - Current
- Greet clients professionally and create a welcoming front-desk experience.
- Schedule, confirm, and manage tax preparation appointments for clients.
- Answer multi-line phones and direct calls to the appropriate tax professionals.
- Collect and organize client intake information and required tax documents.
- Maintain accurate client records while ensuring confidentiality and data privacy.
- Assist with basic administrative tasks such as filing, scanning, and data entry.
- Process payments and explain service options when needed.
- Support tax preparers during peak tax season to ensure smooth office operations.
Retail Associate
Burlington
2025.09 - Current
- Enhanced customer satisfaction by assisting with product inquiries and selections.
- Organized merchandise displays to improve overall customer experience and accessibility.
- Streamlined transaction processing by efficiently operating point-of-sale system.
- Supported inventory management through restocking shelves and monitoring stock levels.
- Ensured a clean store environment to create a welcoming shopping experience.
- Accurately handled cash transactions, maintaining balanced registers during shift changes.
Sales Representative
T-Mobile
2025.03 - 2025.09
- Enhanced customer satisfaction by identifying needs and recommending mobile products.
- Delivered exceptional service, ensuring positive experiences for all customers.
- Boosted sales through promotion of ongoing deals and special offers.
- Maintained expertise in mobile technology trends to enrich customer interactions.
- Collaborated with team to optimize operations and improve store performance.
- Adapted to product changes and managed inventory effectively.
Bilingual Customer Service Representative
Ilingo
2023.07 - 2024.12
- Enhanced client appointment attendance by coordinating transportation and interpreting services.
- Facilitated communication with insurance adjusters, attorneys, and medical providers daily.
- Scheduled medical visits and evaluations based on adjuster authorizations for clients.
- Secured reliable transportation and interpreter support for all approved appointments.
- Managed high-volume calls while maintaining accurate case documentation and notes.
- Trained new employees on scheduling, documentation, and communication protocols.
Bilingual Medical Scheduler
Spine Institute Of Central Florida
2023.03 - 2023.07
- Ensured accurate patient data entry and retrieval using EHR systems.
- Scheduled new appointments and consultations for spine and pain management patients.
- Provided bilingual support to clarify appointment instructions and medical information.
- Verified insurance coverage and authorizations before scheduling procedures or visits.
- Coordinated with healthcare staff to enhance patient flow and confirm availability.
- Managed high call volumes while maintaining accurate patient scheduling records.
Daycare Teacher
Dreamers Bilingual Academy
2022.09 - 2023.03
- Enhanced language skills by developing engaging, age-appropriate lesson plans.
- Supported emotional growth by creating a nurturing classroom environment.
- Communicated with parents to address developmental concerns and monitor progress.
- Organized activities promoting bilingual education and cultural awareness among children.
- Ensured classroom safety through behavior monitoring and positive interactions.
- Trained new staff on effective teaching methods and classroom management.
Lifeguard
LEGOLAND Florida
2021.08 - 2022.08
- Monitored pool areas to ensure safety and adherence to regulations.
- Executed emergency response procedures effectively during incidents.
- Conducted regular inspections of facilities and equipment for safety compliance.
- Trained new lifeguards on operational protocols and emergency procedures.
- Collaborated with team members to enhance overall pool safety standards.
- Provided exceptional customer service to guests, enhancing their experience at the facility.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
Education
High School Diploma -
Lake Region Highschool
Eagle Lake, FL2023-05
Skills
- Time Management & Organization
- Scheduling appointments
- Data inputting
- Schedule management
- Typing speed
- Multi-line telephone systems
- Information protection
- Phone etiquette
- Multitasking and prioritization
Languages
Spanish
Full Professional
Timeline
Bilingual Receptionist
H&R Block
2026.01 - Current
Retail Associate
Burlington
2025.09 - Current
Sales Representative
T-Mobile
2025.03 - 2025.09
Bilingual Customer Service Representative
Ilingo
2023.07 - 2024.12
Bilingual Medical Scheduler
Spine Institute Of Central Florida
2023.03 - 2023.07
Daycare Teacher
Dreamers Bilingual Academy
2022.09 - 2023.03
Lifeguard
LEGOLAND Florida
2021.08 - 2022.08
High School Diploma -
Lake Region Highschool