Grisanti Hernandez-Madero
Overview
14
14
years of professional experience
Work History
Bilingual Receptionist
Aspen Health and Wellness
Overland Park, KS
07.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Sorted incoming mail and directed to correct personnel each day.
- Translate when needed
Bilingual Customer Care Specialist
LUCET
Overland Park, KS
10.2020 - 03.2023
- Provided support for customers with questions about products or services in both English and Spanish.
- Answered inbound customer calls, responding to inquiries and resolving complaints in a professional manner.
- Translated documents from Spanish to English and vice versa as needed.
- Provided insurance information for mental health and substance.
- Developed strong relationships with customers through active listening and communication skills.
Bilingual Customer Service Representative
Alliance Data
Lenexa, KS
10.2017 - 10.2020
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided information in regards to their credit card.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Medical Records/Front Office Receptionist
Shawnee Mission Primary Care(Advent Health)
Merriam , KS
02.2011 - 03.2016
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Translated information to patients from English to Spanish.
- Scheduled appointments for clients and recorded all client data into the system.
- call insurance to verify patient information
Education
Certification - Bilingual Medical Interpretation
IMIP
Independence, MO11-2023
Certification Pending - Medical Assistant
Mid-America College of Health Science
Merriam, KSHigh School Diploma -
Bishop Ward High School
Kansas City, MOCertification - CNA
Donnelly College
Kansas City, KSSkills
- Data Entry
- Scheduling
- Clerical Support
- Scheduling appointments
- Phlebotomy
- EKG
- Medical Terminology
- Injections
- Vital Signs
- Insurance Policy understanding
- OSHA Compliance
- CPR
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Receptionist
Aspen Health and Wellness
07.2024 - Current
Bilingual Customer Care Specialist
LUCET
10.2020 - 03.2023
Bilingual Customer Service Representative
Alliance Data
10.2017 - 10.2020
Medical Records/Front Office Receptionist
Shawnee Mission Primary Care(Advent Health)
02.2011 - 03.2016
Certification - Bilingual Medical Interpretation
IMIP
Certification Pending - Medical Assistant
Mid-America College of Health Science
High School Diploma -
Bishop Ward High School
Certification - CNA
Donnelly College
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