Summary
Overview
Work History
Education
Skills
Timeline
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Ian Reilly

Phoenix,AZ

Summary

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

11
11
years of professional experience

Work History

A/V Technician

Square Egg Entertainment
02.2026 - Current

A/V Technicians are responsible for :

  • Operating audio-visual equipment for live events, ensuring optimal performance and quality.
  • Collaborating with production teams to set up staging and lighting for various performances.
  • Conducting regular maintenance on A/V systems to enhance reliability and prevent downtime.
  • Led post-event evaluations to identify areas for improvement in technical execution and client satisfaction.

IT Technician

Harkins Theatres
08.2022 - Current

An IT Technician is responsible for level 2 troubleshooting of complex problems with hardware, software, and A/V equipment

  • Troubleshot hardware and software issues across various systems to ensure optimal performance.
  • Maintained and repaired A/V equipment for seamless operations during film presentations.
  • Installed, configured, and upgraded computer networks to enhance connectivity and functionality.
  • Provided technical support to staff, resolving inquiries efficiently to minimize disruptions.
  • Trained new employees on IT policies and procedures, fostering a knowledgeable team environment.

Manager (AM4)

Harkins Theatres
11.2018 - 08.2022

Responsible for overseeing theatre operations to ensure that all guests receive the best entertainment experience.

  • Developed training programs for new employees, enhancing skill development and performance.
  • Managed inventory control systems, ensuring adequate stock levels and minimizing waste.
  • Fostered team collaboration through regular meetings, promoting open communication and problem-solving strategies.
  • Led daily operations to ensure optimal guest experience and satisfaction.

Fulfillment Operations Manager

Target
11.2015 - 11.2018

Direct operations to ensure timely deliveries and enhance customer satisfaction through collaboration with various vendors.

  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Developed and executed training programs for staff, fostering a culture of continuous improvement.
  • Analyzed performance metrics to identify areas for operational enhancement and strategic growth.
  • Coordinated logistics and distribution activities, ensuring timely delivery and customer satisfaction.
  • Led cross-functional teams to implement inventory management systems, improving supply chain accuracy.

Store Manager

Desert Eagle Coffee
05.2016 - 11.2016

Store Managers are responsible for overseeing daily operations and ensuring supplies are maintained for daily, high volume business.

  • Implemented inventory management strategies to reduce waste and optimize stock levels.
  • Analyzed sales data to identify trends and drive promotional strategies.
  • Led daily operations to ensure exceptional customer service and product quality.
  • Trained and mentored staff to enhance team performance and efficiency.

Education

High School Diploma -

Primavera Online High School
Chandler, Arizona
12-2011

Skills

  • Network configuration
  • Live streaming
  • Audio-visual integration
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Operations management

Timeline

A/V Technician

Square Egg Entertainment
02.2026 - Current

IT Technician

Harkins Theatres
08.2022 - Current

Manager (AM4)

Harkins Theatres
11.2018 - 08.2022

Store Manager

Desert Eagle Coffee
05.2016 - 11.2016

Fulfillment Operations Manager

Target
11.2015 - 11.2018

High School Diploma -

Primavera Online High School
Ian Reilly