Ian Ricci
Prospect Park,PA
Summary
Dedicated Assistant Floor Manager with expertise in inventory management and customer assistance. Proven ability to resolve issues promptly, enhance visual merchandising, and train staff to foster a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Floor Manager
Monster Pets
Philadelphia, Pennsylvania
01.2024 - Current
- Supported inventory management by tracking stock levels and product placement.
- Trained new staff on customer service practices and product knowledge.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated promotional displays to enhance product visibility and sales.
- Resolved customer complaints in a timely manner.
- Responded promptly to inquiries from customers or colleagues.
- Cultivated a positive working environment for employees.
- Supervised day-to-day activities on the shop floor.
Food Runner
Ralph's Italian Restaurant
Philadelphia, PA
01.2022 - 12.2023
- Delivered food promptly to tables in a fast-paced restaurant environment.
- Assisted servers by restocking supplies and clearing tables efficiently.
- Maintained cleanliness of dining area and service stations throughout shifts.
- Communicated with guests to address needs and provide exceptional service.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed dishes and glasses from tables for cleaning.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Assisted servers in setting up tables for guests.
- Provided assistance with clearing plates from tables after meals were completed.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
Education
High School Diploma -
Roman Catholic High School
Philadelphia, PA06-2023
Skills
- Inventory management
- Visual presentation techniques
- Customer assistance
- Employee training
- Problem resolution
- Team collaboration
References
References available upon request.
Timeline
Assistant Floor Manager
Monster Pets
01.2024 - Current
Food Runner
Ralph's Italian Restaurant
01.2022 - 12.2023
High School Diploma -
Roman Catholic High School