Ian Riggins
Madison,WI
Summary
Driven professional with a proven track record at Charter Spectrum, enhancing safety compliance and customer satisfaction. Expert in system diagnostics and equipment installation, coupled with exceptional teamwork and problem-solving abilities. Achieved significant efficiency improvements and software upgrade execution, demonstrating adaptability and a results-focused approach.
Overview
3
3
years of professional experience
Work History
Field Tech 2
Charter Spectrum
12.2022 - Current
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
Senior Stockroom Associate
Harbor Freight Tools USA
06.2021 - 12.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Lead team when supervisors were busy and guided them to success
Education
Associates Degree In Applied Science - Welding Technology
South Puget Sound Community College
Olympia, WA05.2021
Skills
- System diagnostics
- Equipment Installation
- Hardware upgrades
- Schematic Interpretation
- Fiber Optic Handling
- Customer Support
- Equipment installation and repair
- Educating customers
- Troubleshooting systems
- Device Installation
- Safety practices
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Documenting activities
- Team building
- Task Prioritization
- Router Installation and Optimization
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
Timeline
Field Tech 2
Charter Spectrum
12.2022 - Current
Senior Stockroom Associate
Harbor Freight Tools USA
06.2021 - 12.2022
Associates Degree In Applied Science - Welding Technology
South Puget Sound Community College
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