Ian Roberts
South Lake Tahoe
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Forestry Technician
USFS
05.2015 - 05.2025
- Mentored junior firefighters in fire behavior, equipment handling, and safety protocols for skill enhancement.
- Utilized advanced firefighting tools and techniques to manage controlled burns and reduce wildfire risks.
- Conducted post-incident analysis to identify improvement areas and enhance future operational strategies.
- Established communication protocols for efficient information sharing among team members during active incidents.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
- Established water supplies, connected hoses and directed water onto fires.
- Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
Ski Technician
Rock House Ski and Board
02.2014 - 04.2017
- Conducted detailed assessments of ski equipment performance and safety standards.
- Executed repairs and maintenance on skis and snowboards with precision.
- Promoted positive customer relations through prompt service, addressing concerns, and providing knowledgeable advice on ski gear usage.
- Mentored junior technicians in advanced repair techniques and best practices.
- Provided expert advice to customers regarding equipment selection and care techniques.
Education
UNR FSA - Fire Science
UNR Fire Science Academy
Carlin, NV06-2007
Skills
- Ability to solve problems calmly in stressful situations
- Excellent communication
- Attention to detail
- Positive attitude that helps build strong cohesion with customers and team members
Accomplishments
- Hotshot of The Year (Tallac Hotshots) 2021
Certification
- First Aid/CPR instructor-2020
- Advanced Fireline Leadership-2023
Timeline
Forestry Technician
USFS
05.2015 - 05.2025
Ski Technician
Rock House Ski and Board
02.2014 - 04.2017
UNR FSA - Fire Science
UNR Fire Science Academy