Windows
Ian Rodarte
3rd Year IS Business Admin Transfer
Santa Maria,CA
Summary
Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Mac, Android, and iOS. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Store Specialist
Spectrum
Arroyo Grande, CA
10.2020 - Current
- Front line customer support for Spectrum and their services
- Helped customers find products and services that fit their lifestyle
- Assisting customers with technology-related issues, elderly to technology newcomers
- Assisting with store merchandise resets for demo devices and store marketing
Crew Member
Papa Murphy's Take And Bake Pizza
Santa Maria, CA
11.2018 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders over the phone and in person
- Using a POS and online ordering system
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
BBA - Information Systems
California Polytechnic State University
San Luis Obispo, CA 09.2022 - Current
Transfer Studies CSU General Education Breadth -
Allan Hancock College
Santa Maria, CA 06.2020 - 06.2022
Skills
MS Office
Data Entry
Maintenance and Repair
Desktop support
Hardware upgrades
PC component diagnostics
Organization and Time Management
Windows and Apple Software Proficiency
Store opening and closing
Organization
Teamwork and Collaboration
Desktop and laptop installations
PC refurbishment
Hardware and software installation
Software
MacOS
MS Office
Android
IOS
Timeline
BBA - Information Systems
California Polytechnic State University
09.2022 - Current
Store Specialist
Spectrum
10.2020 - Current
Transfer Studies CSU General Education Breadth -
Allan Hancock College
06.2020 - 06.2022
Crew Member
Papa Murphy's Take And Bake Pizza
11.2018 - 10.2020
Volunteering
I have Volunteered for USYVL, a no experienced required volleyball coaching program for ages 9-15 as an assistant Co-Coach during High School. Also have volunteered for CASA of Santa Barbara County on construction and organizing the 2019 Christmas parade float for Santa Maria Parade of Lights and light display for the 2020 Christmas in the Country at the Elks Rodeo.