Eddy Zelaya
Conroe,TX
Summary
Hospitality professional with proven experience in coordinating events and managing guest services. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong organizational abilities, excellent communication skills, and focus on achieving measurable results. Reliable, flexible, and adept at ensuring seamless operations and exceptional customer experiences. Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Assistant Bartender
Terra Vino Italian Kitchen and Bar
03.2026 - 06.2026
- Curated menu recommendations and suggestions based on guests desires and needs
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed food and beverage orders efficiently, utilizing POS systems for accurate transactions.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
- Oversaw daily operations during peak hours, maintaining composure and efficiency in fast-paced environment.
- Performed excellent wine service for patrons who seek exceptional spirit tastings
- Performed opening and closing tasks for the start and end of restaurant shifts to company standards and policies
- Developed relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Collaborated with senior bartenders to develop new drink recipes and improve menu offerings.
- Participated in regular training sessions on mixology techniques, enhancing skills for faster drink preparation times.
- Developed knowledge of various cocktails and drink recipes to ensure consistent quality.
Server/Bartender
The Raven Italian Bistro
11.2025 - 02.2026
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new servers on menu offerings, restaurant procedures, and customer interaction techniques.
- Implemented efficient workflow processes during peak hours, improving service speed.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/Bartender
Fogo de Chao
05.2024 - 05.2025
- Delivered exceptional guest service in fast-paced dining environment, ensuring customer satisfaction.
- Managed multiple tables efficiently while maintaining attention to detail in order accuracy.
- Upsold daily specials and beverages, enhancing overall dining experience for guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced overall guest experience by ensuring consistent quality of drinks served.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
Yard Hand
Nixon Mobile Homes
07.2023 - 05.2024
- Load and Unload incoming trucks with merchandise.
- Perform warehouse functions such as inventory and picking orders.
- Provide excellent customer services to consumers.
- Effectively translate sales from Spanish to English.
- Collaborated with team members to streamline order fulfillment processes.
- Provided backup support to customers and team members as needed, demonstrating flexibility and teamwork in a fast-paced retail environment.
- Maintained accurate inventory counts through diligent record-keeping and use of inventory software systems.
Order Selector
CVS Health
05.2022 - 04.2023
- Tasked with full-filling store orders by selecting products from shelves and sending them off in totes.
- Responsible for meeting production requirements at an accelerated rate with 100% accuracy.
- New hire training- responsible for acclimating, instructing, and training new hires in the facility.
- Operated warehouse equipment to efficiently select and prepare orders for distribution.
- Collaborated with team members to ensure accurate inventory management and timely order fulfillment.
- Streamlined order selection process through continuous improvement initiatives, reducing handling time significantly.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Education
Associate of Science - Life Sciences
Lone Star College
Houston, TX12.2023
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Hospitality service expertise
- Order management
- Flexible schedule
- Sales expertise
- Guest relations management
- Multilingualism
- Exceptional communication
Certification
- Food Handler Certification
- Driver's License
- TABC Certification
Languages
English - Fluent
Spanish - Fluent
Bilingual
Additional Information
Authorized to work in the US for any employer
Timeline
Server/Assistant Bartender
Terra Vino Italian Kitchen and Bar
03.2026 - 06.2026
Server/Bartender
The Raven Italian Bistro
11.2025 - 02.2026
Server/Bartender
Fogo de Chao
05.2024 - 05.2025
Yard Hand
Nixon Mobile Homes
07.2023 - 05.2024
Order Selector
CVS Health
05.2022 - 04.2023
Associate of Science - Life Sciences
Lone Star College