Ian Sargeant

• Creating & Maintaining Positive Business Relations.
• Developing Eye Catching & Attention Grabbing Signs.
• Delivering Superior Customer Satisfaction.
• Creating a Positive & Enjoyable Work Environment.
• Creating Culinary Works of Art Consistently.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

● Creating & Maintaining Positive Business Relations.
● Developing Eye Catching & Attention Grabbing Signs.
● Delivering Superior Customer Satisfaction.
● Creating a Positive & Enjoyable Work Environment.

● Representing the Company in Local Media

● Work with Franchise Owner to improve company growth to most profitable of the year in 2019-2020.

● Performed maintenance and repair on computer systems.
● Assisted customers who called in with computer problems.
● Helped to educate customers on Internet & Microsoft issues.
● Created computers per request of customers.
● Interned with the State of Michigan DTMB branch.

● Memorized Passport and Dept. of State regulations
● Answered Phone and E-mail inquiries from customers
● Advised customers on how to get Passports
● Disposal of sensitive documents relating to the DoS
● Setup & scheduled appoints for the passport applicants.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked with Dept. of State to broaden customer satisfaction with improved call script editing.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered food orders to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Verified orders prior to completing deliveries to avoid customer complaints.

• Managed multiple tasks in high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Helped train new staff on company policies, procedures and standards, boosting productivity.
• Determined clients' needs and helped select appropriate rentals fulfilling requirements.
• Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
• Provided callers with product and customer service information to foster brand loyalty.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.