Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ian Silva

Long Beach,CA

Summary

Committed professional that provides excellent customer service and works to carry out tasks to highest of standards. Knowledgeable and experienced in event operations, promotions, business development and customer service. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

11
11
years of professional experience

Work History

Operations and Service Associate

Kohl’s
11.2022 - Current


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Assisted with store operations in areas such as: ordering, packing, stocking, freight, and POS, among others

Camp Counselor and Activities Director

Los Altos Grace Church
08.2012 - Current
  • Supervised and engaged in camper activities to address behavioral issues while promoting fun and inclusivity
  • Enacted policies and discipline to protect the safety of students and staff
  • Managed resources and funds to create and implement recreational activities

Team Operations

Rugby ATL
02.2022 - 03.2022


  • Developed revenue generation business plan for youth rugby academy
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Generated leads for local and statewide advertising

Event Management Coordinator

Jordan Brand
06.2021 - 07.2021


  • Coordinated schedules and timelines for events
  • Brainstormed and implemented creative event concepts and themes
  • Managed event logistics and operations
  • Executed various activation events for Jordan Brand Provided representatives and the public tours of Jordan facilities

Goodyear Ballpark
11.2019 - 03.2020
  • Executed on-field/in game sponsored promotions
  • Facilitated a local reading program involving 20 local elementary schools
  • Managed event logistics and operations
  • Brainstormed and implemented creative event concepts and themes.

Event Operations

Position Sports
12.2019 - 12.2019
  • Assisted with the planning, set up and execution of a collegiate basketball tournament
  • Fulfilled contractual obligations for rehearsal and day of event coordination
  • Managed administrative logistics of events planning, event booking, and event promotions
  • Liaised with clients to determine exact event requirements.

Event Operations

Arizona Coyotes
09.2019 - 09.2019
  • Autonomously operated various activity stations
  • Interacted with over 2000 event attendees while providing exceptional customer service
  • Performed duties as assigned by event operations manager

Education

Master of Arts - Sports Leadership

Concordia University
08.2022

Bachelor of Science - Sports Management

Grand Canyon University
04.2020

Skills

  • Operational Planning
  • Strategize Business Plans
  • Continuous Improvements
  • Business Growth Initiatives
  • Customer Service
  • Handling Complaints
  • Administration and Operations
  • Event Coordination

Affiliations

  • Uncommon Sports Group
  • North American Society for Sports Management

Timeline

Operations and Service Associate

Kohl’s
11.2022 - Current

Team Operations

Rugby ATL
02.2022 - 03.2022

Event Management Coordinator

Jordan Brand
06.2021 - 07.2021

Event Operations

Position Sports
12.2019 - 12.2019

Goodyear Ballpark
11.2019 - 03.2020

Event Operations

Arizona Coyotes
09.2019 - 09.2019

Camp Counselor and Activities Director

Los Altos Grace Church
08.2012 - Current

Master of Arts - Sports Leadership

Concordia University

Bachelor of Science - Sports Management

Grand Canyon University

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Ian Silva