Ian Sullivan
Jupiter
Summary
Dedicated and hard-working Recreation Supervisor offering background in developing and implementing recreational programs. Skillset includes staff management, advanced computer program understanding, program execution, and extensive customer service experience to promote safe and engaging environments for both customers and staff. Strengths lie in communication, leadership, problem-solving abilities, and community engagement. Previous roles demonstrate positive impact through increased participation rates and improved program quality.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Recreation Supervisor (Tennis & Pickleball)
City of Palm Beach Gardens Recreation Department
Palm Beach Gardens
02.2021 - Current
- Organize tournaments, leagues, and special events to enhance tennis community engagement.
- Collaborate with marketing team to develop promotional materials such as the GardensLife Recreation Brochure, and Signature City catalog.
- Monitor and respond to all Tennis & Pickleball (TPCinfo) customer service emails.
- Resolve customer complaints regarding program expectations and satisfaction levels.
- Convey and disseminate information about events or activities to customers to promote participation.
- Update and maintain Tennis & Pickleball Center webpages for accuracy and relevance.
- Generate weekly employee schedules, coordinating with special events to optimize staffing.
- Review resumes and execute interviews of potential employees. Ensure alignment with department needs.
- Communicate effectively with coworkers to address operational requirements promptly.
- Research and apply for grants to enrich current and develop new programs.
- Support staffers any way possible. Cover a shift, lend a hand, show and explain processes and policies.
- Actively holds, CPR & First Aid, Food & Beverage Manager certifications, as well as an active CDL license.
Recreation Supervisor (Camps & Youth Programs)
City of Palm Beach Gardens Parks and Recreation Department
Palm Beach Gardens
02.2020 - 11.2021
- Managed budget and tracked expenses for all summer camp trips and materials to ensure financial accountability.
- Generated and monitored budget allocations for efficient management of recreation department.
- Coordinated staff schedules to maximize coverage and support for recreational activities.
- Recruited instructors to expand scope of youth programs.
- Cultivated relationships with staff and parents to drive program success.
- Planned and facilitated recreational programs to boost community engagement.
- Developed promotional materials that increased visibility and participation in recreation offerings.
- Participated in games and activities to encourage involvement among individuals and staff.
Physical Education Teacher
Grassy Waters Elementary
West Palm Beach
08.2012 - 02.2020
- Educated elementary students on fitness, health, and well-being concepts to foster lifelong healthy habits.
- Implemented physical fitness assessments to monitor student progress.
- Facilitated educational workshops to promote healthy lifestyle choices, enhancing student awareness and engagement.
- Coached and organized sports teams in soccer, basketball, tennis, and volleyball, fostering teamwork and athletic skills among students.
- Annually developed engaging lesson plan scope and sequence for diverse student needs.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Implemented injury prevention protocols during PE classes.
- Maintained a safe and inclusive learning environment for all students.
- "Clinical Educator" trained to host graduating college educators on the path to become future teachers.
Tennis Center Front Desk Employee
City of Palm Beach Gardens Parks and Recreation Department
Palm Beach Gardens
01.2013 - 02.2019
- Greeted guests warmly and provided information about facility, programs, and services.
- Resolved guest requests, problems, and concerns promptly and professionally.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Input and confirmed reservations for guests.
- Updated computer systems with current guest information.
- Partnered with team members and administrators to improve guest satisfaction.
- Communicated with department administrators to quickly resolve complaints and issues.
Co-Director of Camps
APEX Summer Camp @ Jerry Thomas Elementary
01.2015 - 01.2017
- Coordinated daily camp activities for children aged six to twelve, increasing engagement and enjoyment.
- Organized special events including talent shows and field trips, strengthening community spirit and participation.
- Ensured strict adherence to safety protocols during all camp activities.
- Conducted and supervised staff training sessions to enhance counselor skills and effectiveness.
- Provided guidance to counselors on effective management of challenging situations with campers.
- Monitored budget allocations for supplies, equipment, transportation costs, and overall expenses.
Head Boys Basketball Coach
Independence Middle School
Jupiter
01.2011 - 01.2014
- Organized and led practice sessions that refined game strategies and enhanced techniques.
- Developed training programs that improved player skills and strengthened teamwork.
- Evaluated player performance to identify strengths and areas for improvement, guiding future training efforts.
- Fostered a positive team culture through effective communication and motivation strategies.
- Maintained inventory of equipment, uniforms, and supplies necessary for the program's operations.
Camp Gardens Counselor
City of Palm Beach Gardens
Palm Beach Gardens
05.2011 - 05.2013
- Supervised daily camper activities, promoting safety and facilitating engagement during sessions.
- Provided guidance and support during skill-building activities to enhance camper development.
- Enforced discipline and policies to protect the safety of all recreational activity participants.
- Communicated with parents about camper progress and addressed concerns, fostering trust and collaboration.
- Maintained cleanliness and organization of camp facilities, contributing to a safe and welcoming environment.
Sales Associate
Finishline
Tallahassee
11.2007 - 01.2009
- Guided customers in selecting footwear and apparel, enhancing their shopping experience.
- Organized displays to improve product visibility and attract customer interest.
- Handled returns and exchanges while ensuring customer satisfaction.
- Educated customers on product features and benefits, effectively addressing inquiries.
- Maintained organized displays to enhance product visibility and appeal.
Education
B.A. - Physical Education (K-12), Communications, Business
Florida State University
Tallahassee, FL01-2009
High School Diploma -
Jupiter Community High School
Jupiter, FL04-2004
Skills
- Recreation programming
- Program development
- Program implementation
- Activity coordination
- Quality control
- Staff recruitment
- Staff supervision
- Schedule management
- RecTrac & Excel skills
- Customer service excellence
- Continuous improvement initiatives
- Problem solving
- Teamwork
- Multitasking
- Conflict mediation
- Sports background
- Excellent communication
References
- Wendy Tatum, Palm Beach Gardens Director of Tennis & Pickleball, (561) 630-1180, WTatum@pbgfl.com
- Andi Mohl, PBG Tennis Operations Manager, (561) 630-1186, AMohl@pbgfl.com
- Blane Betz, PE Teacher / Independence Middle School Athletic Director / Mentor, (561) 799-7533, blane.betz@palmbeachschools.org
- Keith Jasco, PE Teacher at Jerry Thomas Elementary & Summer Camp Director, (561) 346-2608, Keith.Jasco@palmbeachschools.org
- Jennifer Galindo, Principal at Grassy Waters Elementary, (561) 383-9000
- William McDermitt, PBG Recreation Supervisor (Tennis), (561) 630-1180
- Eric Laders, PE Teacher and Athletic Director at Greene School, (845) 220-6508
Other Experience And Special Training
- 6+ years of Management Experience Specific to Recreation
- 15+ years of customer service experience
- Microsoft Office Proficient
- POS System Experience
- Student Conflict Resolution Training
- Marzano Training
- VITAL student intervention
- Clinical Educator Training
- Intentional Influence Leadership Training
- Management & Customer Service Training (as offered by current employer)
Certification
Class C CDL Driver License
Timeline
Recreation Supervisor (Tennis & Pickleball)
City of Palm Beach Gardens Recreation Department
02.2021 - Current
Recreation Supervisor (Camps & Youth Programs)
City of Palm Beach Gardens Parks and Recreation Department
02.2020 - 11.2021
Co-Director of Camps
APEX Summer Camp @ Jerry Thomas Elementary
01.2015 - 01.2017
Tennis Center Front Desk Employee
City of Palm Beach Gardens Parks and Recreation Department
01.2013 - 02.2019
Physical Education Teacher
Grassy Waters Elementary
08.2012 - 02.2020
Camp Gardens Counselor
City of Palm Beach Gardens
05.2011 - 05.2013
Head Boys Basketball Coach
Independence Middle School
01.2011 - 01.2014
Sales Associate
Finishline
11.2007 - 01.2009
B.A. - Physical Education (K-12), Communications, Business
Florida State University
High School Diploma -
Jupiter Community High School