Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ian Swanson

Jamul,CA

Summary

Dynamic customer service professional with 4 years of money handling experience. Proven ability to resolve customer complaints swiftly, enhancing satisfaction and loyalty. Skilled in data entry and maintaining accurate financial records, while fostering strong relationships that drive repeat business. Recognized for leadership as Homecoming King and ASB Chaplain.

Overview

4
4
years of professional experience

Work History

Customer Service Correspondence Representative

Turning Point For God
08.2023 - Current
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Read customer mail to provide goods and services.
  • Edited and created customer accounts
  • Deposited all funds from customer mail.
  • Analyzed CC, Checks and Cash for deposit.
  • Handled (sometimes) hundreds of thousands of dollars a day and completed deposit by oneself.

Cashier

Ace Hardware
07.2021 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers find the products they need for their projects.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Science - Business Administration

Eternity Bible College
Simi Valley, CA
05-2027

Skills

  • Customer support skills
  • Goal-oriented mindset
  • Data entry proficiency and experience
  • 4 years of money handling experience
  • Able to handle vast amounts of money
  • Great at customer relations
  • 2 years of Depositing experience

    • Extra achievements:

    Homecoming King: this achievement shows my ability to make positive relations with those around me

    School ASB Chaplin: This achievement shows my ability to make a positive impact in the lives of those around me

Languages

English
Native or Bilingual
ASL
Professional Working

Timeline

Customer Service Correspondence Representative

Turning Point For God
08.2023 - Current

Cashier

Ace Hardware
07.2021 - 12.2023

Bachelor of Science - Business Administration

Eternity Bible College

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Ian Swanson