Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Ian Wallace

Boise,ID

Summary

Pursuing full-time role that presents professional challenges and leverages phlebotomy experience, interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Low Voltage Cable Technician

E2 Optics
04.2025 - Current
  • Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.
  • Developed strong communication and organizational skills through working on group projects.

Processing Technician/Phlebotomist

Saint Alphonsus Regional Medical Center
01.2022 - 10.2024
  • Served as a subject matter expert on specimen processing procedures, quickly becoming the go-to resource for questions and troubleshooting issues in an environment often lacking formal leadership.
  • Flexibly covered multiple shifts (day, night, evening, and weekend) to meet departmental needs, ensuring uninterrupted patient care.
  • Stepped into a leadership role alongside another senior colleague during a leadership gap, coordinating workflow, training new staff, and maintaining high-quality operations.
  • Demonstrated proficiency in EPIC EHR, accurately entering orders, verifying test requirements, and resolving discrepancies or unusual orders by collaborating with physicians, nursing staff, and reference laboratories.
  • Conducted specimen processing and packaging, following strict protocols for labeling, storing, and transporting biological samples to both onsite and reference labs.
  • Performed phlebotomy tasks when the phlebotomy team was short-staffed, drawing blood safely and efficiently while providing compassionate patient care.
  • Developed and improved protocols to streamline workflows, enhance specimen tracking, and maintain compliance with health and safety regulations.
  • Educated clinical staff on proper specimen collection, handling, and documentation processes, addressing questions to ensure accurate and timely lab results.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Patient Service Representative

Saint Alphonsus Medical Group
06.2022 - 12.2022
  • Utilized EPIC EHR to schedule appointments and assist patients with check-in process.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records in accordance with HIPPA.
  • Resolved customer complaints using established follow-up procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Research Assistant

University of Utah REST Lab
01.2020 - 03.2020
  • Reviewed and entered actigraphy, heart rate, and participant log data.
  • Learned and implemented research and testing procedures.
  • Asked questions to understand the fine details of research goals.
  • Assisted with EEG cap data monitoring.
  • Worked with principal investigator to best facilitate their research.
  • (Note: Work was disrupted due to COVID-19 pandemic)

Education

Bachelor of Arts - Psychology

University of Utah
Salt Lake City, UT
05.2022

Skills

  • Detail oriented
  • Quick learner
  • Strong drive to serve
  • Leadership
  • Communication
  • Team Player
  • Process implementation

Accomplishments

  • PBK Honors Scholar
  • Dean's List 7 semesters
  • Cum Laude

Software

EPIC EHR

Document Control Software

Microsoft 365

Timeline

Low Voltage Cable Technician

E2 Optics
04.2025 - Current

Patient Service Representative

Saint Alphonsus Medical Group
06.2022 - 12.2022

Processing Technician/Phlebotomist

Saint Alphonsus Regional Medical Center
01.2022 - 10.2024

Research Assistant

University of Utah REST Lab
01.2020 - 03.2020

Bachelor of Arts - Psychology

University of Utah

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