Ian Whitmer
Alachua
Summary
Seasoned professional with a robust background in transportation and customer service, notably at Gainesville Cab. Excelled in roles requiring exceptional problem-solving, customer service focus, and computer skills. Proven track record of enhancing client satisfaction and safety, underpinned by strong multitasking abilities and security awareness. Achieved significant improvements in operational efficiency and customer relationship management.
Overview
31
31
years of professional experience
Work History
Night Manager
Gainesville Cab
06.2014 - 01.2025
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Dispatcher
Gainesville Cab
01.2010 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Driver
Gainesville Cab
07.1998 - 01.2025
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Delivery Driver
Carquest
01.1998 - 09.1998
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Route Driver
St. John’s Beverage
02.1996 - 11.1997
- Received, counted and inspected inventory for delivery.
- Inspected and loaded delivery trucks and picked up customer returns.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
- Stocked shelves and loaded orders to prepare deliveries.
Hub Delivery Driver
Santa Fe Auto Parts
06.1994 - 02.1996
- Ensured proper handling procedures were followed when dealing with hazardous materials or special package requirements.
- Expedited urgent shipments by prioritizing tasks and adjusting routes accordingly to meet tight deadlines.
- Developed strong relationships with regular clients through consistent reliability and attention to individual preferences.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
HS Diploma -
Gainesville High School
Gainesville06.1988
Skills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Customer service focus
- Scheduling and coordinating
- Problem-solving
- Multitasking
- Computer skills
Timeline
Night Manager
Gainesville Cab
06.2014 - 01.2025
Dispatcher
Gainesville Cab
01.2010 - 01.2025
Driver
Gainesville Cab
07.1998 - 01.2025
Delivery Driver
Carquest
01.1998 - 09.1998
Route Driver
St. John’s Beverage
02.1996 - 11.1997
Hub Delivery Driver
Santa Fe Auto Parts
06.1994 - 02.1996
HS Diploma -
Gainesville High School
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