Ian Wiley
Forney ISD Technology
Forney,TX
1
Certification
2
years of professional experience
I spent two years as a Student Technician at North Forney High School, where I worked daily with the Incident IQ Ticketing system, Vivi, FileWave, and various Google Workspace apps. While managing assigned tickets, I assisted students and faculty at the North Forney TechSpot with their hardware/ software inquiries on devices including but not limited to laptops, desktop computers, and classroom projectors.
Work History
Student Technician
11 Months- Assisted in troubleshooting and resolving technical issues for students and staff.
- Provided support for hardware and software installations across school systems.
- Maintained inventory of technology equipment and supplies, ensuring availability.
- Collaborated with team members to implement technology upgrades and improvements.
- Supported the integration of educational technologies into classroom environments.
- Assisted IT department staff by responding to messages for company's help desk.
- Disassembled old laptops to salvage parts and properly disposed of rest.
- Maintained accurate records of equipment repairs and replacements, facilitating efficient budget management for the department.
- Coordinated with fellow technicians during major IT projects such as hardware rollouts or software migrations.
- Provided exceptional customer service to students, faculty, and staff seeking technical assistance, reducing downtime and frustration.
Student Intern
9 Months- Similar obligations to Student Technician position with more limited responsibilities.
Education
High School Diploma
- Relevant Coursework: Synergy Technology & Computer Science
- Professional Development: Student Employment/ Internship
- 3.7 GPA
- Extracurricular Activities: Theatre
Skills
Help desk support
Incident documentation
Hardware maintenance
Software updates
Incident escalation
Device repair
Customer service
Time management
Microsoft windows and office
Multitasking Abilities
Certification
Google IT Support Certification
Incident IQ Certified Agent
Interests
Acting and Theatre (Four Years Throughout High School)
Tabletop Roleplaying Games (Dungeons & Dragons)
Video Gaming
Astrology
Reading
Timeline
Student Technician
Forney ISD Technology
06.2025 - 05.2026Read More
Student Intern
Forney ISD Technology
08.2024 - 05.2025Read More
North Forney Highschool
High School Diploma
Read More