Ian Wilhelm-McKinley
Van Nuys,CA
Summary
Hardworking / self-sustaining individual seeking employment. A solid communicator looking to gain additional work experience. A motivated self-starter who will bring a positive attitude and spirit to this business.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Mint Juicery
11.2022 - 09.2023
- Based on performance at Handels, was quickly asked to take over as primary employee for juicery operated by same owners
- Opened and closed store, fulfilled customer orders, and managed inventory, including ordering and putting away fresh produce weekly
- Offered hands-on assistance to customers; by assessing needs and maintaining current knowledge of consumer preferences, optimized menu to simplify options, improve efficiency, and increase daily traffic
- Generated repeat business through exceptional customer service and responded to customer concerns when they arose
Assistant Manager / Shift Lead / Cashier
Handels
10.2022 - 09.2023
- Progressed quickly from Cashier to Shift Lead to Assistant Manager
- As Cashier, filled customer orders quickly and accurately in a high-pressure / fast-moving environment
- As Shift Lead, opened and closed store, managed cash drawers and paperwork for daily sales, and supported team members to improve staff performance
- As Assistant Manager, led staff, resolved issues affecting daily operations, and ordered inventory and compared competitive prices from distributors to get best possible pricing
- Built positive relationships with customers to increase repeat business and improve customer satisfaction
- Managed catering events for individual and corporate clients
Host and Food Runner
Tonic Seafood & Steak
06.2022 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times, seating, and menu information
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Coordinated and prepped meals for take-out orders
- Provided top-notch customer service
Driver / Delivery
Door Dash
07.2020 - 07.2021
- Picked-up and delivered meals to customer doorsteps and business offices
- Consistently worked with client satisfaction in mind
Busboy / Server
Byrsa Bistro
11.2019 - 08.2020
- Cleared and set tables
- Managed inventory for owner, coordinated food and drink shipments and delivery
- Deemed only 'essential employee' during COVID and was quickly promoted to coordinate take-out meals for customers
- Promoted to server once restaurants opened back up
- Contributed to online marketing via Instagram
Education
Paused Studies - Undecided
California State University Northridge
Northridge, CAHigh School Diploma -
Wilmington Friends School
Wilmington, DE06.2021
Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Social Media Platforms
- Quick Learner and Reliable
Details
14804 1/2 Vanowen Street, Unit D, Van Nuys, CA, 91405, 610-425-2498, ianwm0615@gmail.com, 06/15/2002, Los Angeles, CA
References
Jessenia Benitez, Handels, 818 746-8112
Ahmed Chraga, Byrsa Bistro LLC, info@byrsabistro.com, 610 532-3424
Extracurricular Activities
I have an interest in music and am starting to write on my own
Timeline
Assistant Manager
Mint Juicery
11.2022 - 09.2023
Assistant Manager / Shift Lead / Cashier
Handels
10.2022 - 09.2023
Host and Food Runner
Tonic Seafood & Steak
06.2022 - 08.2022
Driver / Delivery
Door Dash
07.2020 - 07.2021
Busboy / Server
Byrsa Bistro
11.2019 - 08.2020
Paused Studies - Undecided
California State University Northridge
High School Diploma -
Wilmington Friends School
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