Ian Wright

• Communicate "real time" security related incidents to Corporate Safety, Security and Compliance (CSSC) leadership.
• Research passenger data in reservations and other internal systems, compiling data for security department use.
• Monitors and reports on TSA security checkpoint and CBP immigration situations.
• Gathers security incident report summaries from ACS, IFS, Flt Ops and reservations.
• Provide direct guidance to airport stations on security issues, regulatory requirements, and operational impacts, ensuring consistent compliance with TSA, CBP, and internal standards.
• Support stations during security‑related delays by coordinating with internal stakeholders and external agencies to minimize disruption and maintain regulatory alignment.

Responsible for supporting Flight Attendant trip coverage on all Delta flights while communicating professionally with internal customer.

• As part of the Management Support Team, I also support Flight Attendants who need to be removed from an assignment due to illness, injury, etc. My support also extends to base leaders, Administrative Services, and COVID-19 case managers for any schedule updates.
• Subject matter expert in FMLA and FAWR.
• Resolved problems, improved operations and provided exceptional service.

• Led Joint Venture Airlines partnership with Air France, KLM, and Virgin Atlantic in Atlanta Georgia.
• Managed 25-30 employees across JV and DL daily.
• Coordinated directly with ACS to facilitate smooth collaboration and team building.
• Developed and deepened relationships with customers, vendors and internal stakeholders.
• Compared shipments and documents received with TSA standards to identify and resolve any compliance issues.
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.