Jordan Glasgow
New York,NY
Summary
Detail-oriented Brand and Operations Specialist with 8+ years of experience across fintech, fashion, and customer experience. Skilled in executing brand-aligned communication, coordinating cross-functional projects, and analyzing customer insights to improve brand perception. Background in fraud operations, marketing support, and administrative logistics. Strong creative and analytical thinker with a degree in Advertising, Marketing & Communications.
Overview
8
8
years of professional experience
Work History
Fraud Specialist
Cash App
04.2021 - 06.2025
- Partnered with cross-functional teams (Risk, Compliance, Legal) to manage fraud investigations and ensure clear, brand-aligned customer communication.
- Supported internal fraud education by training team members and contributing to internal knowledge resources.
- Participated in projects to streamline operational workflows and improve customer journey through real-time Salesforce tracking.
- Maintained exceptional quality and SLA metrics, reinforcing brand credibility and customer trust.
Service Desk Advisor
Aritzia
01.2018 - 02.2021
- Acted as a frontline brand ambassador, resolving 200+ weekly customer inquiries with professionalism and adherence to brand tone.
- Supported logistics, inventory, and client experience workflows across marketing and operational departments.
- Trained new hires to ensure consistent brand representation across customer touchpoints.
Administrative Assistant (Brand & Events Support)
Pure Solo
01.2017 - 01.2018
- Developed and executed social media and advertising strategies to grow brand awareness for an emerging music app.
- Conducted market and influencer research to support promotional campaigns and brand positioning.
- Maintained detailed event and client databases to optimize budget tracking and brand engagement.
Education
B.S. - Advertising Marketing Communications
Fashion Institute of Technology
A.A.S. - Fashion Merchandising Management
Fashion Institute of Technology
Skills
- Brand Alignment & Messaging
- Cross-functional Project Coordination
- Social Media Support & Planning
- Customer Experience & Communication
- Microsoft Office Suite Salesforce Canva
- Market Research Campaign Support
- Event & Activation Coordination
- Creative Problem Solving
Timeline
Fraud Specialist
Cash App
04.2021 - 06.2025
Service Desk Advisor
Aritzia
01.2018 - 02.2021
Administrative Assistant (Brand & Events Support)
Pure Solo
01.2017 - 01.2018
A.A.S. - Fashion Merchandising Management
Fashion Institute of Technology
B.S. - Advertising Marketing Communications
Fashion Institute of Technology
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