IAN ZAZUETA-AUDIRAC, MA
San Francisco,CA
Summary
A seasoned technician with over a decade of experience leveraging technology to deliver seamless live events, provide excellent remote support, and provide video conferencing solutions for enterprise organizations. Dedicated to assisting clients in unlocking solutions that enhance the success of their events, meetings, and technological initiatives. Known for adeptly managing complex tasks under tight deadlines, with a keen ability to collaborate effectively with team members to bring client's visions to life or solve complex problems
Overview
14
14
years of professional experience
1
1
Certification
Work History
Workplace Technology Technician
Autodesk
San Francisco, CA
07.2023 - Current
- Guaranteed functionality and readiness of all Zoom Rooms, Teams Rooms, and event spaces daily.
- Leveraged advanced tools such as the Zoom Admin console, Crestron XiO Cloud, and Appspace to swiftly diagnose issues, provision equipment, and manage content.
- Fostered close collaboration with Autodesk employees to deliver events with the highest standards of professionalism and technical excellence.
- Contribute crucial technical documentation and training to employees and the Workplace team.
NOC Support Technician
AVDG
Los Angeles, CA
07.2021 - 06.2023
- Remote support commercial and residential clients via phone or email focusing on excellent customer service and ensuring all problems with integrated audiovisual systems are thoroughly resolved.
- Immediately dispatch onsite technicians if the problem cannot be resolved remotely.
- Provide necessary documentation and coordinate engineering support for onsite technicians.
Service Technician
AVDG
San Francisco, CA
10.2019 - 07.2021
- Cultivated and sustained positive and professional relationships with clients, prioritizing their satisfaction by delivering exceptional maintenance services for their audiovisual systems.
- Leveraged expertise in Crestron, Zoom, Extron, and other applications to swiftly diagnose and resolve issues, ensuring minimal downtime and optimal functionality
- provided training sessions to empower clients with an understanding of their integrated systems, fostering confidence in system operation.
- Maintained detailed technical documentation for all cases, ensuring clarity in the troubleshooting and resolution processes.
Audiovisual Engineer
Iatse Local 16
San Francisco, CA
02.2017 - 09.2019
- Apply expertise in video engineering, audio engineering, and team leadership to efficiently execute events for clients with an emphasis on excellent customer service.
- Team steward on various jobs to ensure union members have the necessary resources to execute their jobs at a high level.
- Entrusted as the team leader in many events at hotels due to my management experience in technology for the hospitality industry.
Operations Manager
Encore Event Technologies
San Francisco, CA
08.2015 - 02.2017
- Implemented operational procedures to ensure audiovisual events at the Hyatt Embarcadero are executed to the highest standard.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training, and inventory control.
Webcast Technician
Practicing Law Institute
San Francisco, CA
12.2014 - 08.2015
- Delivered comprehensive webcasting support for Continuing Legal Education (CLE) courses, ensuring seamless delivery of educational content to legal professionals
- Orchestrated audio production, video, and camera control to enhance engagement and comprehension.
- Spearheaded the use of online polling technology, driving interactive participation.
Senior Event Technology Specialist
PSAV Presentation Services
San Francisco, CA
10.2013 - 12.2014
- Demonstrated expertise in interfacing with clients to understand their event needs, ensuring seamless technical execution at the prestigious Hotel Nikko San Francisco.
- Leveraged in-depth knowledge of projection, video, audio, and IT fundamentals to consistently ensure the the success of events, resulting in high client satisfaction.
Assistant Director
Swank Audio Visuals Inc.
San Francisco, CA
04.2010 - 10.2013
- Led the delivery of top-tier audiovisual solutions, ensuring exceptional client experiences.
- Directed the end-to-end process, from equipment acquisition to budget management and technical planning, collaborating closely with clients and hotel staff to surpass expectations.
- Managed setup and strike crews proficiently, optimizing workflow efficiency and ensuring flawless execution of events.
- Provided technical and sales support to the Director of Audiovisual Services, contributing to the operational success not only at Hotel Nikko but other hotels in the Bay Area.
Education
Master of Arts - Radio And Television
San Francisco State University
01.2010
Bachelor of Arts - Radio And Television
San Francisco State University
01.2004
Skills
Technical Skills:
- Advanced ability to troubleshoot integrated audiovisual systems
- Fluent in both Mac and PC environments
- Proficient in CRM management (Q360) for ticketing and problem resolution
- Skilled in utilizing monitoring and diagnostic tools such as Crestron XiO Cloud, Toolbox, Poly Lens, QSC-Reflect, and Zoom Admin Console
- Applied knowledge of basic networking for video conferencing and AV applications
- Proficiency in Microsoft Office Suite
- Experience in administering enterprise-level content control programs like AppSpace and Robin
Communication and Customer Service:
- Strong communicator adept at interacting with clients and fellow technicians
- Demonstrated excellence in customer service with a genuine passion for assisting others
- Fluent in English and semi-fluent in Spanish
Certification
- Control4 Automation Programmer
- Dante level 1 and 2
- Biamp Tesira Forte Level 1
- Q-SYS level 1
- Extron AV Associate
- Crestron CTI-FC
Timeline
Workplace Technology Technician
Autodesk
07.2023 - Current
NOC Support Technician
AVDG
07.2021 - 06.2023
Service Technician
AVDG
10.2019 - 07.2021
Audiovisual Engineer
Iatse Local 16
02.2017 - 09.2019
Operations Manager
Encore Event Technologies
08.2015 - 02.2017
Webcast Technician
Practicing Law Institute
12.2014 - 08.2015
Senior Event Technology Specialist
PSAV Presentation Services
10.2013 - 12.2014
Assistant Director
Swank Audio Visuals Inc.
04.2010 - 10.2013
Master of Arts - Radio And Television
San Francisco State University
Bachelor of Arts - Radio And Television
San Francisco State University
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