Ian Zimmerman
Saint Augustine,FL
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
4
4
years of professional experience
Work History
Operations Lead
Ecco Shoes
04.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Retail Keyholder
Soma and Chico's FAS, Inc
07.2023 - 04.2024
- Worked with store manager to create employee schedules.
- Balanced cash registers at end of shift and filled out necessary reports.
- Utilized product information and sampling to educate customers and assist in product selections.
- Maintained confidentiality and security of sales records and operational reports.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Sales Associate
Sperry Outlet
12.2022 - 07.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Michaels
03.2021 - 12.2022
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Esthetician
Aveda Institute
Jacksonville, FL08-2025
High School Diploma -
Tocoi Creek High School
Saint Augustine, FL05-2023
Skills
- Motivational attitude
- Acknowledgment of customer needs
- Business negotiation
- People management proficiency
- Scheduling coordination
- Facility management
Timeline
Operations Lead
Ecco Shoes
04.2024 - Current
Retail Keyholder
Soma and Chico's FAS, Inc
07.2023 - 04.2024
Sales Associate
Sperry Outlet
12.2022 - 07.2023
Cashier
Michaels
03.2021 - 12.2022
Esthetician
Aveda Institute
High School Diploma -
Tocoi Creek High School
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