Summary
Work History
Education
Skills
Timeline
Generic

Iana Ivanshina

Eugene,OR

Summary

Dedicated and entrepreneurial associate with an exceptional ability in assisting customers to ensure absolute satisfaction. Motivated to work individually or in a team, meeting and exceeding established goals. Patient problem solver with great empathetic abilities. Passionate about making a positive impact in the role.

Work History

Seasonal Front End Assistant

Costco Wholesale Corp
11.2022 - 01.2023
  • Demonstrated collaborative initiative by assisting with warehouse closure, managing end-of-day tasks, and ensuring a clean, organized food court for seamless operations the next day.
  • Maintained a 100% resolution rate for customer inquiries, provided guidance on product selection, and ensured a positive shopping experience.
  • Collaborated with team members to enhance front-end operations, including boxing groceries, shelf restocking, and maintaining clean POS machines.
  • Engaged customers with exceptional service through greetings, product descriptions, and addressing their needs, contributing to heightened customer satisfaction.
  • Supported management by effectively communicating operational updates, collaborating on store tasks, and maintaining a well-functioning front-end area.

Server

Dough Zone
08.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs, ensuring an exceptional dining experience.
  • Utilized a POS system to efficiently place orders, manage bills, and handle complimentary items, maintaining accuracy in transactions.
  • Cultivated warm relationships with regular customers, contributing to a loyal and repeat clientele base.
  • Maintained clean and organized dining areas, upholding high restaurant hygiene standards and providing a pleasant environment for customers.
  • Collaborated with colleagues to support smooth and efficient restaurant operation, assisting with various tasks as needed.

Education

Bachelor of Science - Art & Technology

University of Oregon
Eugene, OR
06.2025

Skills

  • Customer Service
  • Product Knowledge
  • Inventory Management
  • Cash Handling
  • Problem Resolution
  • Active Listening
  • Friendly Positive Attitude
  • Multitasking

Timeline

Seasonal Front End Assistant

Costco Wholesale Corp
11.2022 - 01.2023

Server

Dough Zone
08.2022 - 11.2022

Bachelor of Science - Art & Technology

University of Oregon
Iana Ivanshina