Iana Montgomery
Keene,NH
Summary
Diligent and good-humored young lady with solid background in customer service environments. Displays quality work with creative touches to daily tasks. Open to chatting with all sorts of folks, and build relationships with consistent customers. Open to learning a whole lot more!
Overview
2
2
years of professional experience
Work History
Cashier/Barista/Order Taker
Foster's Market
01.2023 - 10.2023
- Managed a register with consistent traffic for 7 hour shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with all questions and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers when entering store and responded in kind to customer needs.
- Effort shown in presentation of drinks and other goods, with an attention to detail.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Understood complicated service requests and following abbreviations for all orders, with handwritten tickets.
Barista
Foster's Coffee
02.2022 - 11.2022
- Developed a love for coffee, and the machine it is made with.
- Cleaned and managed coffee station throughout heavy rushes with consistent satisfaction.
- Practiced customer service skills and built rapport.
- Learned to use a POS system with accurate ordertaking.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed an hourly checklist with tasks and deadlines diligently during entire shift.
Education
GED -
MyGED
Riverside High School
Durham, NCInsight Colearning
Durham, NCSkills
- Customer Assistance
- Cash Register Operation
- Drawer Balancing
- Cash Handling
- Payment Collection
- Payment Processing
- Sales Expertise
- Staff Mentoring
- Patience and Empathy
- Table Bussing
- Food Running
- Espresso Machine Operation
- Opening and Closing Duties
- Menu Memorization
- Coffee Expertise
- Adaptive and Creative
- Professional Demeanor
- Interpersonal skills
Accomplishments
Participated in a 3 week Outward Bound program that developed leadership skills and discipline.
Background: Painter
Dedicated artist that hopes to incorporate some color into work spaces, such as blackboards and other signs. Works with oil paint for commissions and art markets.
Timeline
Cashier/Barista/Order Taker
Foster's Market
01.2023 - 10.2023
Barista
Foster's Coffee
02.2022 - 11.2022
GED -
MyGED
Riverside High School
Insight Colearning
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