Iana Thomas
Brooklyn
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Overview
6
6
years of professional experience
Work History
Sales Associate
Paris Baguette America
Brooklyn, NY
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Medical Receptionist
All Care Podiatry
Brooklyn, NY
05.2024 - 06.2025
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted in patient intake process, ensuring accurate data entry and compliance with health regulations.
- Maintained electronic health records, improving retrieval efficiency and documentation accuracy.
- Communicated effectively with patients regarding treatment options and insurance inquiries.
- Checked patient insurance, demographic, and health history to keep information current.
Home Health Aide
Avondale Care Group
Brooklyn, NY
11.2023 - 03.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health status and reported changes to healthcare professionals.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Provided emotional support and companionship to enhance client well-being.
- Trained new staff on caregiving techniques and company protocols.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
HR Administrator Assistant
Samaritan Service Nursing Agency
07.2023 - 08.2024
- Coordinated recruitment processes, enhancing candidate experience and streamlining communication with applicants.
- Managed employee onboarding procedures, ensuring compliance with regulatory requirements and agency policies.
- Developed and maintained HR databases, improving data accuracy and accessibility for team members.
- Assisted in performance management initiatives, fostering a culture of continuous feedback and improvement.
- Enhanced workplace safety, conducting regular audits and training sessions.
Intern
Sadie Nash Leadership Project
Manhattan, NY
07.2020 - 08.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
High School Diploma -
Academy For College Preparation And Career Explor.
Brooklyn, NY06-2023
Skills
- Teamwork and collaboration
- Problem-solving skills
- Personal hygiene assistance
- Feeding assistance
- Patient care
- Meal preparation
- Multi-tasking strength
- Compassionate care
- Family education
Timeline
Medical Receptionist
All Care Podiatry
05.2024 - 06.2025
Home Health Aide
Avondale Care Group
11.2023 - 03.2025
Sales Associate
Paris Baguette America
10.2023 - Current
HR Administrator Assistant
Samaritan Service Nursing Agency
07.2023 - 08.2024
Intern
Sadie Nash Leadership Project
07.2020 - 08.2020
High School Diploma -
Academy For College Preparation And Career Explor.