IANITA FAIR
Lincolnton,NC
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents that drive overall mission.
Overview
14
14
years of professional experience
Work History
Life Insurance Agent
Lincoln Heritage Life Insurance/Independent Agent
Lincolnton, United States
09.2021 - Current
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
Customer Care Professional/Monitor Technician
Atrium Health
Charlotte, NC
04.2018 - 03.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Laboratory Assistant
Atrium Health
Charlotte, NC
08.2011 - 03.2021
- Processed patient specimens according to priority and documented results.
- Implemented lab procedures to prevent errors and protect staff.
Insurance Representative
Atrium Health
Charlotte, NC
09.2019 - 03.2020
- Supported customers in insurance application completion while liaising between company and client.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06.2001
Associate of Science - Medical Assisting
Gaston College
Dallas, NC05.2007
Skills
- Flexible & Adaptable
- Perform well under pressure
- Multitasking abilities
- Detail-oriented
- Inbound and Outbound Calling
- Account management
- Professional telephone demeanor
- Multi-line phone talent
- Good listening skills
- Customer Relations
- Product and Service Sales
- Exceptional Customer Service
- Enthusiastic
- Patient confidentiality/HIPPA
- Handling/Resolving Problems
Accomplishments
Founder of Non-Profit Organization "Staples for the Heart" whose mission is geared towards providing basic necessities to single mothers and children.
Timeline
Life Insurance Agent
Lincoln Heritage Life Insurance/Independent Agent
09.2021 - Current
Insurance Representative
Atrium Health
09.2019 - 03.2020
Customer Care Professional/Monitor Technician
Atrium Health
04.2018 - 03.2021
Laboratory Assistant
Atrium Health
08.2011 - 03.2021
High School Diploma -
Lincolnton High School
Associate of Science - Medical Assisting
Gaston College
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