Summary
Overview
Work History
Education
Skills
Reading and learning new things
Timeline
Generic

Sylvia White

Lakeland,FL

Summary

Passionate cultivator of loyal customer relationships and organizational service quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Life Insurance Agent

Primerica
06.2023 - Current
  • Call potential clients, interview prospective clients, identify client needs, advise clients on insurance coverage, explain benefits of coverage, prepare insurance proposals, assist clients during the claims process, prayers of comfort and encouragement during claim process.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Volunteer (Church Positions)

NA
01.2010 - Current

Dept Head Hospitality, Prayer team, Women Life Group leader, Couples Life Group leader, Discipled women aged 18-55), and Evangelism team.

  • Soliciting of team members that were servant hearted
  • Regular phone calls and meetings to develop rapport and establish team bonding.
  • Spirit lead prayer meetings, ministering the Word in group settings, life discussions and word based discussions.
  • Maintaining safe environments and strict confidentiality.
  • Prayers of salvation and baptism of the Holy Spirit.
  • Being the hands and feet of Jesus in the streets.

Online Sales Representative

Independant
05.2018 - 05.2023
  • Buying of merchandise, prepping (laundering/cleaning items) ironing, taking pictures, packing, selling and shipping items. Price negotiation, regular inventory, listing items on various online platforms. Answering customer questions, problem solving, returns, and issuing refunds
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Increased repeat customers through personalized follow-up communications and targeted promotions.
  • Monitored online reviews closely to address any negative feedback promptly while also capitalizing on positive testimonials.

Cognitive Skills Trainer

Learning Rx
12.2012 - 05.2018
  • Delivered one-on-one and group brain training sessions that focused on attention, memory, processing speed, and problem-solving skills.
  • Maintained detailed records of each session, tracking client progress and identifying areas for future focus.
  • Evaluated client progress regularly through comprehensive assessments to determine areas of improvement and adjust training strategies accordingly.
  • Monitored client performance during sessions, making real-time adjustments to ensure maximum effectiveness of exercises.
  • Promoted a supportive environment conducive to cognitive growth by establishing rapport with clients and demonstrating empathy towards their struggles.
  • Developed individualized brain training exercises for specific learning disabilities or cognitive challenges, resulting in improved outcomes for clients.
  • Provided motivational guidance for clients during challenging tasks, fostering a positive mindset towards personal growth and achievement.
  • Utilized various tools and techniques to stimulate cognitive development in clients, such as puzzles, games, software applications, and physical activities.

Education

Bachelor of Science - Criminology

University of South Florida
Tampa, FL

Certificate Biblical Studies - Biblical Studies

Charis Bible College
Atlanta, GA
05.2023

Skills

  • Diverse communication skills
  • Professional and phone etiquette
  • Client service/Customer service skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Active Listening
  • Flexible and Adaptable

Reading and learning new things

My favorite book is my Bible.  I enjoy reading, studying, and meditating on scriptures that pertain to current situations.  The best reading time is when I am able to do so with multiple translations, Greek, Hebrew, and regular dictionaries.

I'm fascinated by the small things and anything that brings value in a spiritual or personal regard. 

Timeline

Life Insurance Agent

Primerica
06.2023 - Current

Online Sales Representative

Independant
05.2018 - 05.2023

Cognitive Skills Trainer

Learning Rx
12.2012 - 05.2018

Volunteer (Church Positions)

NA
01.2010 - Current

Bachelor of Science - Criminology

University of South Florida

Certificate Biblical Studies - Biblical Studies

Charis Bible College
Sylvia White