Ian Jose Centeno Santana
Orlando,FL
Summary
Outgoing and reliable, with several years of experience in sales, marketing and merchandising. Trusted to positively represent the brand by being well-versed and knowledgeable in all products. Consistently communicates with, and engages, customers about products and current promotions. Passionate about employee training and coaching, with a strong emphasis on developing effective selling behaviors to drive team success, and elevate the customer experience.
Overview
3
3
years of professional experience
Work History
Senior Brand Ambassador
American Eagle Outfitters, Inc
Orlando, Florida
10.2023 - 04.2025
- Led store operations in a senior role by zoning employees effectively, and conducting one-on-one coaching to ensure smooth business performance.
- Ensured a positive shopping experience by assisting customers across various store zones, and maintaining a welcoming environment.
- Collaborated with team members and applied innovative problem-solving skills to support store operations and meet performance goals.
- Communicated and coordinated floor set execution with other store merchandising managers.
- Reorganized sales floor to optimize customer flow and improve product visibility.
Baker
Crumbl Cookies
Orlando, FL
10.2022 - 09.2023
- Packaged finished products into boxes or containers for delivery or sale in store.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2026
Skills
- Customer service
- Visual merchandising
- Sales strategies
- Promotional strategies
- Trend awareness
- Goal-oriented mindset
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Brand Ambassador
American Eagle Outfitters, Inc
10.2023 - 04.2025
Baker
Crumbl Cookies
10.2022 - 09.2023
Associate of Arts -
Valencia College