Aurora Trumper
Muskegon,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Budtender
Nature Medicine’s
Battle Creek, MI
05.2024 - 10.2024
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Assisted customers in selecting the best products for their needs.
- Greeted customers with a friendly and inviting attitude.
Budtender
Misty Mountain
Muskegon, MI
03.2024 - 05.2024
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
Delivery Driver
Amazon
Muskegon, MI
07.2023 - 02.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Server
Firekeepers Casino
Battle Creek, MI
06.2021 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Kohls
Order Fullfillment Group
Battle Creek, MI
03.2019 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Service Champion
Taco Bell
Battle Creek, MI
11.2018 - 01.2019
- Provided excellent customer service and addressed customer inquiries in a timely manner.
- Organized and stocked shelves with merchandise to ensure an attractive shopping environment.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Maintained cleanliness of store floors by vacuuming, dusting, mopping, sweeping, and disposing of trash.
- Performed daily opening and closing duties including setting up registers with necessary supplies and balancing the cash drawer at end of shift.
- Greeted customers upon entering the store and provided assistance when needed.
Education
Esthetician License -
Salon Professional Academy - Battle Creek
Battle Creek, MI06-2022
High School Diploma -
Pennfield Senior High School
Battle Creek, MI06-2020
CHC(Cannabis Holder Certification) For Businesses -
Green Flower
Skills
- Mileage Tracking
- Quality Assurance
- Load Balancing
- GPS Navigation
- Payment Collection
- Customer Service
- Attention to Detail
- Local Delivery
- Shopping Orders
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and Reliable
- Safe Driving Record
- Positive Attitude
Timeline
Budtender
Nature Medicine’s
05.2024 - 10.2024
Budtender
Misty Mountain
03.2024 - 05.2024
Delivery Driver
Amazon
07.2023 - 02.2024
Server
Firekeepers Casino
06.2021 - 06.2023
Kohls
Order Fullfillment Group
03.2019 - 04.2021
Service Champion
Taco Bell
11.2018 - 01.2019
Esthetician License -
Salon Professional Academy - Battle Creek
High School Diploma -
Pennfield Senior High School
CHC(Cannabis Holder Certification) For Businesses -
Green Flower