Ianna Martineau
Jamaica,USA
Summary
Dynamic Shift Supervisor with a strong track record at Samaritan Day Top Village, recognized for expertise in crisis management and operational efficiency. Proven ability to enhance team productivity while upholding stringent safety standards. Proficient in data entry and customer service, achieving 100% commitment to excellence and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Samaritan Day Top Village
Brooklyn, NY
09.2024 - Current
- Monitors workplace to maintain positive relationships.
- Oversees event logistics to guarantee all activities run smoothly.
- Manages facility operations to maintain a secure, clean, and safe environment.
- Leads scheduled fire drill exercises and building evacuations.
- Administered breathalyzer tests in line with program standards and policy.
- Distributes transport fare for off-site appointments.
- Maintains strict adherence to confidentiality regulations.
- Monitored kitchen and food preparations for compliance with Board of Health regulations.
Shift Supervisor
DocGo
Queens, NY
09.2022 - 09.2024
- Coordinated travel arrangements for clients and patients.
- Facilitated the primary interaction with incoming patients.
- Facilitated staff check-ins for various health services.
- Managed vaccination scheduling via the Health Point platform.
- Collaborated with site supervisor to manage schedules.
- Facilitates in-service sessions for departmental enhancement.
- Protected sensitive client data at all times.
- Encourages team morale and productivity.
- Handled multiple ancillary tasks effectively.
Shift Supervisor
U-Haul Corporations
Flushing, NY
10.2017 - 04.2022
- Monitored vehicle systems for continuous operational reliability.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Maintained accurate records of daily transactions and deposits.
- Resolved customer complaints in a timely manner.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Supervised and led employees to maintain productivity and customer service levels.
School Bus Driver
L&M School Bus
Brooklyn, NY
07.2019 - 02.2020
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Responded quickly in emergency situations by taking appropriate actions.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Habilitation Assistant
UCP of NYC (ADAPT Community Network)
Brooklyn, NY
03.2016 - 06.2017
- Implemented behavior management strategies and documented progress towards goals.
- Assisted with activities of daily living including feeding, grooming, dressing, toileting and hygiene.
- Facilitated group activities designed to increase client's level of independence, self-esteem and socialization skills.
- Collaborated with multi-disciplinary team members to ensure the best possible outcomes for each client.
- Maintained detailed records of services provided to clients and wrote reports summarizing their progress.
- Participated in staff meetings to discuss program development needs and potential improvements.
- Supervised clients during outings in the community ensuring they remained safe at all times.
- Provided transportation for clients to appointments or recreational activities as needed.
- Encouraged clients to become more independent by teaching them basic life skills such as budgeting money or cooking meals.
- Monitored client's physical health conditions by taking vital signs regularly, administering medications and providing first aid when necessary.
- Provided crisis intervention services when needed by de-escalating situations before they became unmanageable.
- Developed positive relationships with family members and guardians of assigned clients in order to keep them informed about their loved one's progress.
Education
Medical Assistant - Associate Degree
Penn Foster
11.2024
High School Diploma - Regents Diploma
Boys and Girls High School of Business and Technology
06.2010
Skills
- CDL license (Class B)
- Forklift
- Certified Food Handler
- CPR Certification
- SCIP (Strategies for Crisis Intervention and Prevention)
- Data entry
- Customer service
- Computer literacy
- Child welfare
- Time Management
- Many more not listed
Certification
- Food Handler Certification
- School Bus CDL B
- DHS CARES
- Salesforce
- CPR/AED
- NYSDOH Opiod Overdose Prevention
Languages
English
Full Professional
Timeline
Shift Supervisor
Samaritan Day Top Village
09.2024 - Current
Shift Supervisor
DocGo
09.2022 - 09.2024
School Bus Driver
L&M School Bus
07.2019 - 02.2020
Shift Supervisor
U-Haul Corporations
10.2017 - 04.2022
Habilitation Assistant
UCP of NYC (ADAPT Community Network)
03.2016 - 06.2017
Medical Assistant - Associate Degree
Penn Foster
High School Diploma - Regents Diploma
Boys and Girls High School of Business and Technology