IAN NEGRON
St. Cloud
Summary
Results-oriented professional with proven ability on workflow efficiency and organizational skills. Experienced in enhancing customer interactions and training staff for improved performance. Ready to contribute to a team focused on operational excellence.
Overview
2027
2027
years of professional experience
Work History
Client Servicing Specialist
TRUIST BANK
Orlando, FL
09.2023 - Current
- Implemented strategies to improve conversion, retention, and customer experience.
- Enhanced customer satisfaction by resolving inquiries and processing transactions efficiently.
- Implemented strategies to improve conversion, retention, and customer experience.
- Lead team meetings when needed, ensuring accuracy on information provided.
- Collaborated with team members to manage account servicing processes and improve workflow efficiency.
- Utilized CRM systems to track client interactions and maintain accurate account information.
Producer & Writer
FREELANCE
2017 - Current
- Developed and managed project timelines to ensure timely delivery of tv/ event productions.
- Radio Host
- Journalist
- Coordinated logistics and scheduling for various productions.
- Collaborated with creative teams to refine concepts and enhance production quality.
- Oversaw budget management, ensuring efficient allocation of production resources.
Assistant Retail Store Manager
CAROLINA HERRERA
Orlando, FL
2021 - 2023
- Assisted in daily store operations, ensuring high standards of customer service and product presentation.
- Supported inventory management tasks, including stock rotation and replenishment to maintain optimal product levels.
- Trained and mentored new staff members in store procedures and customer interaction techniques for improved performance.
- Implemented visual merchandising strategies to enhance product displays and attract customer engagement.
- Analyzed KPIs, sales metrics, individual performance and implemented strategies to improve conversion, retention, and customer experience.
Assistant Retail Store Manager
MICHAEL KORS
Orlando, FL
2019 - 2021
- Implemented strategies to improve conversion, retention, and customer experience.
- Completed routine store inventories.
- Trained and mentored new staff on store procedures and customer interaction techniques for improved performance.
- Monitored sales trends and provided insights to senior management for effective decision-making and promotions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Bachelor's - Digital Communications And Media
University of Puerto Rico UPR
Puerto Rico05-2019
Bilingual Journalism: Covering Latino Communities -
NBCU Academy
Skills
- Problem resolution
- Leadership & Team Development
- Detail oriented
- Multitasking & Organization
- Bilingual: English & Spanish
- Teamwork
- Active listening
- Relationship building
- Effective communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Client Servicing Specialist
TRUIST BANK
09.2023 - Current
Producer & Writer
FREELANCE
2017 - Current
Assistant Retail Store Manager
CAROLINA HERRERA
2021 - 2023
Assistant Retail Store Manager
MICHAEL KORS
2019 - 2021
Bachelor's - Digital Communications And Media
University of Puerto Rico UPR
Bilingual Journalism: Covering Latino Communities -
NBCU Academy