Ianys Castro
Kissimmee,FL
Summary
Dedicated deli clerk with a strong work ethic and commitment to cleanliness. Proven ability to resolve customer inquiries efficiently while maintaining high standards of service.
Detail-oriented professional with extensive experience in customer service and conflict resolution. Recognized for effective communication skills and maintaining a high level of integrity while ensuring customer satisfaction and adherence to food safety regulations.
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Publix
13850 Landstar Blvd, Orlando Fl 32824
10.2021 - Current
- Provided exceptional customer service in deli department, addressing inquiries and resolving issues efficiently.
- Operated slicing and packaging equipment to ensure accurate preparation of deli products.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
Advisor Customer Service Bilingual
Concentrix
Kissimmee, FL
08.2024 - 12.2025
- Managed customer inquiries through phone and chat, ensuring timely resolution of issues.
- Led weekly team meetings to discuss performance metrics and share best practices among agents.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Educative Center El Redentor
Orlando, FL04-2021
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Advisor Customer Service Bilingual
Concentrix
08.2024 - 12.2025
Deli Clerk
Publix
10.2021 - Current
High School Diploma -
Educative Center El Redentor