Ibarra, Jamie
San Antonio,TX
Summary
Quality-focused Medical Assistant leader with broad experience in clinic operations, preventive care metrics, and team development. Supports 11 clinics by analyzing STAR and HEDIS reports, leading corrective action efforts, and standardizing workflows through Lean Six Sigma. Brings strong coaching, audit, and onboarding skills to improve performance and consistency.
Overview
2
2
Certifications
13
13
years of professional experience
Work History
Quality Lead Medical Assistant
WellMed Medical Management
San Antonio
02.2025 - Current
- Provide quality leadership and operational support for 11 primary care clinics across the San Antonio market.
- Deliver hands-on quality metric training, workflow optimization, and clinical process improvement initiatives.
- Conducted new hire onboarding and competency-based training for Medical Assistant staff, enhancing team readiness.
- Analyzed quality metric reports for STAR and HEDIS, identifying areas for performance improvement.
- Led Clinic Assessment & Optimization initiatives, standardizing workflows to enhance operational effectiveness.
- Review failed validation reports and implement corrective action plans.
- Apply Lean Six Sigma Green Belt methodologies to drive continuous improvement.
Senior Medical Assistant (Certified)
WellMed Medical Management
01.2022 - 02.2025
- Delivered direct patient care and supported providers to enhance patient experience.
- Trained and mentored Medical Assistants on workflows and documentation standards to ensure consistency and quality of care.
- Supported quality initiatives, preventive care metrics, and workflow improvement projects.
- Ensured HIPAA, infection prevention, and compliance standards were met.
- Facilitated onboarding and orientation of new staff to promote seamless integration into the team.
- Served as a culture ambassador promoting teamwork and employee engagement.
Certified Medical Assistant
WellMed Family Medicine
San Antonio, TX
01.2019 - 12.2021
- Delivered patient care to support comfort and well-being
- Conducted EKG tests to assess heart activity for patients
- Executed phlebotomy procedures, including glucose, strep, and flu tests
- Measured and recorded vital signs to assist in patient assessments
- Coordinated patient appointment scheduling to optimize clinic flow
- Front and back-office duty
Medical Assistant
Christus Santa Rosa pediatrics
San Antonio, TX
09.2018 - 12.2018
- Provided patient care
- Obtained patient vitals
- Evaluated patient symptoms to determine urgency of treatment
- Coordinated patient appointment scheduling to optimize clinic flow
- Managed back office operations to support overall clinic functionality
- Followed up with patients to confirm satisfaction with services received
Medical Assistant
Cardiology Clinic of San Antonio
San Antonio, TX
06.2017 - 06.2018
- Assisted physicians in examining and treating patients by providing instruments, administering injections, and removing sutures.
- Assessed patients' conditions to determine urgency of care required. to obtain medical information and measure their vital signs, weight, and height.
- Electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Processed drug refills and communicated prescription information to pharmacies to ensure timely patient access to medications.
- Prepared treatment rooms with supplies for patient care.
Medical Assistant
Adult Cardiovascular Consultants
San Antonio, TX
05.2014 - 01.2017
- Assisted with electrocardiograms and diagnostic equipment for routine patient testing, ensuring accurate results.
- Support patient appointment confirmation, chart preparation, and pre-op order processing for surgery.
- Explain treatment steps, medications, diet plans, and physician instructions to patients.
- Processed prescription refill requests and communicated medication details to pharmacies, facilitating timely patient care.
- Prepared examination rooms for patient visits, maintaining cleanliness and organization to enhance patient experience.
- Document medical history, vital signs, and test findings in patient records.
Medical assistant
Dr. Donald Bacon
San Antonio, TX
09.2013 - 05.2014
- Administered injections for various treatments, including Botox and trigger point injections, while preparing the treatment area.
- Inserted IV lines for medication delivery and assisted during procedures by handing instruments, ensuring smooth pre-op and post-op process.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Confirmed patient appointments and conducted follow-up calls for minor procedures, enhancing patient communication and care.
- Authorizing testing for MRIs
Education
Medical Assistant certification - Health
Lamson Institute
5819 Northwest Loop 410 #160, San Antonio, TX 782304-2013
Southwest Prepatory High School Diploma -
Southwest Prepatory High School
6535 Culebra Rd, San Antonio, TX 7823801-2012
Skills
- Quality Improvement
- HEDIS measures
- Quality reporting
- Lean Six Sigma
- Workflow efficiency
- Healthcare Operations
- EMR systems
- Microsoft Excel
- Staff development
- Employee onboarding
- Patient support
- Phlebotomy
- Venipuncture
Personal Information
Title: Quality Lead Medical Assistant
Certification
CPR Certification February 2026 to February 2028, BLS Certified, Medical Assistant Certification through NHA (Current- October 2024 to October 2026)
Languages
English/Spanish - Fluent
Timeline
Quality Lead Medical Assistant
WellMed Medical Management
02.2025 - Current
Senior Medical Assistant (Certified)
WellMed Medical Management
01.2022 - 02.2025
Certified Medical Assistant
WellMed Family Medicine
01.2019 - 12.2021
Medical Assistant
Christus Santa Rosa pediatrics
09.2018 - 12.2018
Medical Assistant
Cardiology Clinic of San Antonio
06.2017 - 06.2018
Medical Assistant
Adult Cardiovascular Consultants
05.2014 - 01.2017
Medical assistant
Dr. Donald Bacon
09.2013 - 05.2014
Medical Assistant certification - Health
Lamson Institute
Southwest Prepatory High School Diploma -
Southwest Prepatory High School