Ibeth Niemela
VITAS Healthcare
Crestview
5
years of professional experience
Compassionate Social Work candidate with clinical internship experience in hospice and palliative care and a background in customer-facing management. Expertise in biopsychosocial assessments, case management, and de-escalation. Demonstrates reliability and leadership in fostering positive client interactions in healthcare and service environments.
Work History
Social Work Intern
3 Months- Conducted biopsychosocial assessments with hospice patients and their families in a clinical setting
- Provided emotional support to patients navigating grief, utilizing active listening and trauma-informed communication
- Used case management skills to coordinate care plans and connect patients and families with the appropriate resources
- Facilitated proactive calls to patients and caregivers to assess needs and monitor wellbeing
- Participated in interdisciplinary team meetings to coordinate patient care plannings
- Applied knowledge of Medicare and Medicaid policies to support patient advocacy and navigate palliative care services
Barista Manager
1 Year 11 Months- Oversaw daily operations to ensure high-quality beverage preparation and efficient workflow.
- Utilized active listening and de-escalation techniques to effectively resolve customer concerns.
- Managed inventory and stock for coffee truck to ensure seamless daily operations
- Engaged with community stakeholders at charity events, promoting company values and outreach efforts.
- Trained and mentored new baristas on coffee preparation techniques and customer service standards.
- Utilized creative product knowledge to conceptualize and develop unique menu items and layouts.
Barista Manager
1 Year 6 Months- Applied active listening and de-escalation techniques to resolve customer concerns, enhancing overall satisfaction
- Collaborated with team members to streamline workflow during busy periods, enhancing overall service efficiency.
- Managed inventory and stock for the truck, ensuring efficient daily operations and availability of products
- Oversaw employee scheduling and handled money deposits, facilitating smooth operational workflows
- Trained new staff on coffee preparation techniques and customer service standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Front of House Manager
1 Year 8 Months- Oversaw inventory management, ensuring availability of supplies for seamless operations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Utilized active listening and de-escalation techniques to effectively address customer concerns and maintain service excellence.
- Facilitated training for staff to enhance customer service excellence and uphold operational standards.
- Instructed new staff on front-of-house operations and customer service expectations to enhance overall guest experience.
- Oversaw and assigned tasks to staff to optimize daily restaurant operations.
Education
Bachelor of Social Work - Social Work
- 3.9 GPA
Skills
Case Management
Emotional Support
Active Listening
Patient advocacy
Attention to Detail
Time Management
Cultural awareness
Professional ethics
Life skills development
Self-care strategies
Timeline
Social Work Intern
VITAS Healthcare
01.2026 - 04.2026Read More
Barista Manager
Mug Shots Coffee and Energy
03.2024 - 02.2026Read More
Barista Manager
Crazy Rooster Coffee Company
08.2022 - 02.2024Read More
Front of House Manager
Bamboo Sushi and Hibachi
01.2021 - 09.2022Read More
University of West Florida
Bachelor of Social Work from Social Work
Read More