Summary
Overview
Work History
Education
Skills
Timeline
AWARDS
EXPERIENCE
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Gladys Mora

Chicago,IL

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

4
4
years of professional experience

Work History

Cashier/Store Associate

Burlington Coat Factory
11.2025 - 02.2026
  • Handling cash and card transactions accurately
  • Providing excellent customer service
  • Maintaining a clean and organized workspace
  • Resolving customer complaints or issues
  • Assisting with inventory and stocking

Petcare Associate/ Cashier/ Customer service and store associate

Petsmart
04.2022 - Current
  • Provide daily care to small animals as well as intensive care and monitoring to animals that were sick or in isolation. Tasks such as administering medication, syringe feeding, gently inspecting/ cleaning wounds, and collecting health data from observations to ensure animals received proper care and rehabilitation.
  • Efficiently assist customers to ensure they found items that suited their needs and those of their pet
  • Complete over 200 cashier check-out/return transactions daily while also organizing and stocking inventory
  • Researched additional care tips/facts about the animals sold in store in order to better understand their needs and assist customers when shopping for their pet.
  • Scrub and clean animal enclosures and active fish tanks using proper chemicals to ensure animals aren't harmed
  • Assisted in training new cashiers on register operations and company policies for improved service quality.
  • Processed customer transactions efficiently, ensuring accuracy and adherence to cash handling protocols.

Education

Associates Degree - Science, Cannabis Studies

City Colleges of Chicago-Olive Harvey College
Chicago, IL
04-2026

High school diploma -

Horizon Science Academy
Chicago, IL
09-2022

Skills

  • Bilingual- English, Spanish
  • Fundraising
  • Video making
  • Proficient in word, powerpoint and excel
  • Experience working with and providing aid to animals
  • Cashier
  • Customer Service

Timeline

Cashier/Store Associate

Burlington Coat Factory
11.2025 - 02.2026

Petcare Associate/ Cashier/ Customer service and store associate

Petsmart
04.2022 - Current

Associates Degree - Science, Cannabis Studies

City Colleges of Chicago-Olive Harvey College

High school diploma -

Horizon Science Academy

AWARDS

Concept Young Scholars Program, Gold Medal- 2019, Silver Medal- 2020

EXPERIENCE

Increase the Peace, Community Organizer, Youth Leader, Chicago, IL, 2020-10, 2021-05, Collaborating with coworkers to provide clothes for the homeless, Fundraising over $500 to serve the homeless population in the community, Establishing relationships with community members and group leaders to best assist the community, Created and managed community service events (coat drives, food drives, and fundraising)