Gladys Mora
Chicago,IL
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Cashier/Store Associate
Burlington Coat Factory
11.2025 - 02.2026
- Handling cash and card transactions accurately
- Providing excellent customer service
- Maintaining a clean and organized workspace
- Resolving customer complaints or issues
- Assisting with inventory and stocking
Petcare Associate/ Cashier/ Customer service and store associate
Petsmart
04.2022 - Current
- Provide daily care to small animals as well as intensive care and monitoring to animals that were sick or in isolation. Tasks such as administering medication, syringe feeding, gently inspecting/ cleaning wounds, and collecting health data from observations to ensure animals received proper care and rehabilitation.
- Efficiently assist customers to ensure they found items that suited their needs and those of their pet
- Complete over 200 cashier check-out/return transactions daily while also organizing and stocking inventory
- Researched additional care tips/facts about the animals sold in store in order to better understand their needs and assist customers when shopping for their pet.
- Scrub and clean animal enclosures and active fish tanks using proper chemicals to ensure animals aren't harmed
- Assisted in training new cashiers on register operations and company policies for improved service quality.
- Processed customer transactions efficiently, ensuring accuracy and adherence to cash handling protocols.
Education
Associates Degree - Science, Cannabis Studies
City Colleges of Chicago-Olive Harvey College
Chicago, IL04-2026
High school diploma -
Horizon Science Academy
Chicago, IL09-2022
Skills
- Bilingual- English, Spanish
- Fundraising
- Video making
- Proficient in word, powerpoint and excel
- Experience working with and providing aid to animals
- Cashier
- Customer Service
Timeline
Cashier/Store Associate
Burlington Coat Factory
11.2025 - 02.2026
Petcare Associate/ Cashier/ Customer service and store associate
Petsmart
04.2022 - Current
Associates Degree - Science, Cannabis Studies
City Colleges of Chicago-Olive Harvey College
High school diploma -
Horizon Science Academy
AWARDS
Concept Young Scholars Program, Gold Medal- 2019, Silver Medal- 2020
EXPERIENCE
Increase the Peace, Community Organizer, Youth Leader, Chicago, IL, 2020-10, 2021-05, Collaborating with coworkers to provide clothes for the homeless, Fundraising over $500 to serve the homeless population in the community, Establishing relationships with community members and group leaders to best assist the community, Created and managed community service events (coat drives, food drives, and fundraising)