Gladys Mora
Chicago,IL
Summary
I am a highly motivated, hard worker, who thrives in a fast-paced/busy environment. As an experienced multitasker; I am well-organized and detail-oriented. I enjoy offering my assistance when needed as well as collaborating with others. I am seeking a position in customer service, or retail sales to expand my communication skills and gain additional customer service experience.
Overview
3
3
years of professional experience
Work History
Petcare Associate/ Cashier/ Customer Service and Store Associate
Petsmart South Loop
Chicago, IL
04.2022 - Current
- Provide daily care to small animals as well as intensive care and monitoring to animals that were sick or in isolation
- Tasks such as administering medication, syringe feeding, gently inspecting/ cleaning wounds, and collecting health data from observations to ensure animals received proper care and rehabilitation
- Efficiently assist customers to ensure they found items that suited their needs and those of their pet
- Complete over 200 cashier check-out/return transactions daily while also organizing and stocking inventory
- Researched additional care tips/facts about the animals sold in store in order to better understand their needs and assist customers when shopping for their pet
- Scrub and clean animal enclosures and active fish tanks using proper chemicals to ensure the safety of the animals.
Community Organizer, Youth Leader
Increase the Peace
Chicago, IL
10.2020 - 05.2021
- Collaborating with coworkers to provide clothes for the homeless
- Fundraising over $500 to serve the homeless population in the community
- Establishing relationships with community members and group leaders to best assist the community
- Created and managed community service events (coat drives, food drives, and fundraising).
Education
Associate of Applied Science - Cannabis
Olive Harvey College
Chicago, IL01.2025
High School Diploma -
Horizon Science Academy
06.2022
Skills
- Bilingual- English, Spanish
- Fundraising
- Video making
- Proficient in word, powerpoint and excel
- Experience working with and providing aid to animals
- Cashier
- Merchandise Restocking
- Cleaning Procedures
- Sales Techniques
- Customer Service
- Product Recommendations
Awards
Concept Young Scholars ProgramGold Medal- 2019 Silver Medal- 2020
Languages
Spanish
Native/ Bilingual
Accomplishments
Concept Young Scholars Program
- Gold Medal 2018
- Silver Medal 2019
Timeline
Petcare Associate/ Cashier/ Customer Service and Store Associate
Petsmart South Loop
04.2022 - Current
Community Organizer, Youth Leader
Increase the Peace
10.2020 - 05.2021
Associate of Applied Science - Cannabis
Olive Harvey College
High School Diploma -
Horizon Science Academy
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