Leticia Godinho
Atwater,CA
Summary
Dynamic and results-oriented professional with extensive customer service experience at UPS, excelling in cash handling and effective communication. Proven ability to enhance customer satisfaction through attentive service and problem resolution. Bilingual in Portuguese and Spanish, with a strong focus on organization and detail, driving repeat business and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
UPS Store Associate/ Customer Service
UPS
06.2024 - Current
- Trained new associates on store policies, procedures, and customer service standards.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Team Member
A Barrica
01.2021 - 06.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure efficient food preparation and timely service.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Assisted in training new staff on restaurant procedures and menu items.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Custom Design
Atlantic Souvenir
02.2020 - 08.2020
- Created custom design concepts that adhered to clients'' style preferences and functional needs, resulting in personalized interiors.
- Developed custom design solutions for clients with unique requirements, resulting in increased client satisfaction and repeat business.
- Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
- Successfully completed complex custom design projects by accurately interpreting client specifications and delivering exceptional results.
Education
High School Diploma -
Escola Secundária Jerónimo Emiliano De Andrade
Angra Do Heroismo, PortugalNursing Education
Merced College
Merced, CASkills
- Bilingual(Portuguese, Spanish, & English)
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Cash register operation
- Flexible schedule adaptability
- Returns and exchanges handling
- Effective communication
- Paperwork processing
- Attention to detail
- Goal driven
Timeline
UPS Store Associate/ Customer Service
UPS
06.2024 - Current
Restaurant Team Member
A Barrica
01.2021 - 06.2021
Custom Design
Atlantic Souvenir
02.2020 - 08.2020
High School Diploma -
Escola Secundária Jerónimo Emiliano De Andrade
Nursing Education
Merced College