Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ibhade Okoegwale

Fresno,CA

Summary

Dynamic and results-driven customer service specialist with over 5 years of experience in providing top-notch service and driving business retention. Adept at cultivating relationships, resolving customer concerns efficiently, and exceeding performance targets. Possess strong communication skills and a proven ability to work in fast-paced environments. Seeking a customer service role to leverage my skills and contribute to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Driver

Professional Transportation Inc.
03.2022 - Current
  • Provided excellent customer service, achieving a 98% customer service rate.
  • Ensured timely and safe transportation of passengers reducing incidents by 15%.
  • Maintained punctuality and reliability, recognized as "Outstanding Employee".
  • Effectively communicated with dispatch to ensure accuracy and efficiency in operations.

Delivery Driver

DoorDash Inc
10.2020 - 06.2023
  • Delivered an average of 20 orders per shift, maintaining an 4.9/5 customer rating.
  • Communicated effectively with customers regarding order updates and changes.
  • Demonstrated strong time management skills, reducing delivery times by 10%.
  • Maintained a safe and sanitary vehicle environment, adhering to health regulations.

Vehicle Delivery Driver

UPS
10.2018 - 01.2019
  • Held a valid driver's license and worked on call, providing flexibility and reliability.
  • Utilized DIAD device to verify and complete documentation, achieving 100%accuracy.
  • Lifted and transported packages up to 75 lbs, adhering to safety standards and reducing injuries by 20%.

Home Health Aide

IHSS - In Home Supportive Services
11.2012 - 12.2014
  • Ensured the highest level of client well-being and safety.
  • Stimulated clients' mental awareness through engaging activities,improving cognitive function by 30%.
  • Collaborated on healthy routines, enhancing clients' quality of life and reducing hospital visits by 25%.
  • Demonstrated excellent oral and written communication skills, maintaining clear and concise records.

Customer Service Representative

St. Joseph's Thrift Store
01.2010 - 12.2010
  • Initiated and managed advertisements for super sale days boosting sales by 8%.
  • Educated customers on product knowledge, resulting in a 5% decrease in complaints.
  • Oversaw customer concerns, implementing effective solutions and improving satisfaction.

Childcare Provider

Social Services Department
01.2009 - 09.2009
  • Organized recreational activities, reducing temper tantrums by 25%.
  • Assisted children with homework, enhancing their academic performance.
  • Provided daily reports on children's activities, ensuring clear communication with parents.

Education

GED -

Fresno Adult School
Fresno, CA
02.2010

Skills

  • Strong communication and interpersonal skills
  • Time management and conflict resolution
  • Knowledge of safety and regulatory standards
  • Proficiency with delivery and customer service software

Certification

Certification

Healthcare- CPR/AED Certificate

Issued: December 2023

Timeline

Driver

Professional Transportation Inc.
03.2022 - Current

Delivery Driver

DoorDash Inc
10.2020 - 06.2023

Vehicle Delivery Driver

UPS
10.2018 - 01.2019

Home Health Aide

IHSS - In Home Supportive Services
11.2012 - 12.2014

Customer Service Representative

St. Joseph's Thrift Store
01.2010 - 12.2010

Childcare Provider

Social Services Department
01.2009 - 09.2009

GED -

Fresno Adult School

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Ibhade Okoegwale