Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ibidun Fagbemi

NY

Summary

Seasoned Business Analyst offering over 7 years in the ITSM space. Expert collaborator and experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills in systematically and effectively addressing diverse business needs and priorities. I aim to apply my skills to meticulously analyze business models, align with business objectives, and elevate client satisfaction and corporate objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior ServiceNow Business Analyst

City National Bank (Rbc Company)
08.2022 - Current
  • Adhere to standards, update business analysis practices
  • Consult users to refine and document requirements
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Coordinate project scheduling
  • Develop and update project schedules, reports, and docs
  • Drive awareness of technical solutions' business context
  • Proficient in ServiceNow ITSM modules, ITOM, and Integration Hub
  • Develop design docs for new systems
  • Follow up with clients for satisfaction
  • Identify testing needs, develop plans, and coordinate
  • Address emergencies for data security
  • Create project proposals and plans
  • Provide training and occasional leadership
  • Review procedures, define best practices, recommend improvements
  • Liaise between users and development, SME for requirements
  • Craft and interpret process maps, enhance processes and create reports and are excellent in analytic abilities
  • Assist with client demos, working sessions, and workshops
  • Prepare summaries, surveys, and recommendations
  • Skilled at developing quick prototypes and visuals to bolster overarching product concepts and captivating narratives
  • Perform assigned duties effectively
  • Create detailed business process documentation, including custom workflow diagrams, user stories, and project-specific business requirements.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

ServiceNow Business Analyst

General Motors
02.2018 - 07.2022
  • Enhance ServiceNow functions to meet customer needs, onboard new services via Service Requests, and deliver quantifiable data to enhance business operations
  • Collaborate with tech and business stakeholders for requirements documentation and analysis
  • Lead new application/module rollouts
  • Assist with managing SDLC related ceremonies
  • Generate scheduled and KPI reports for clients
  • Develop test scripts, coordinate UAT testing, and report development progress
  • Partner with solution/tech teams to ensure feasible solutions and streamline implementation
  • Expert relationship management, interpersonal and negotiation skills
  • Liaise with Windows, network, and asset teams for data validation
  • Guide continuous story grooming with Scrum team
  • Drive customer-driven implementation and ITSM translation
  • Manage update sets for customization and assist with client demos, working sessions, and workshop sessions
  • Utilize core dev procedures (Business rules, Client scripts, etc.) for table integrity.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.

Business Analyst/ Project Manager

Cox Automotives
05.2015 - 01.2018
  • Successfully deployed marketing automation app by creating comprehensive Project Charter, detailed project plan, and gaining management approval
  • Led cross-environment teams, ensuring timely communication of critical issues and regular status updates
  • Managed diverse project resources, tracking progress and evaluating performance
  • Documented requirements, utilized MS Visio for diagrams, and collaborated with stakeholders
  • Developed plans, conducted meetings, and participated in Joint Application Design (JAD) sessions
  • Effectively presented information to both technical and non-technical audiences
  • Trained teams, monitored compliance with security teams and oversaw audits
  • Managed project work, interfacing with various teams, and took preventive actions
  • Knowledge of marketing technologies and e-commerce and ability to create project plans or execute existing plans
  • Collaborate with department heads to identify potential risks, assess their potential impact, and develop plans to mitigate them while Responsible for overseeing the development and execution of risk management strategies across the organization.
  • Increased efficiency in resource allocation by conducting detailed business requirements analysis.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.

Education

Bachelor of Science - Business Administration

Delta State University

Skills

    Business Process Improvement Quality Assurance Business Analysis ServiceNow Business Case Development Gap Analysis SWOT CSA SCRUM Requirements Elicitation SDLC System Integration UAT Microsoft Office Suite CMDB ITSM Agile 20 Risk Management Project Management JavaScript Test Cases SQL Process Design OneNote JIRA Visio SharePoint Google Docs ITIL4 Oracle

Certification

  • ITIL4 Foundation
  • ServiceNow CSA
  • Scrum Master Accredited Certificate
  • Project Management Professional Certification (PMI)
  • Advance Business Analysis Certificate IIBA

Timeline

Senior ServiceNow Business Analyst

City National Bank (Rbc Company)
08.2022 - Current

ServiceNow Business Analyst

General Motors
02.2018 - 07.2022

Business Analyst/ Project Manager

Cox Automotives
05.2015 - 01.2018

Bachelor of Science - Business Administration

Delta State University

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Ibidun Fagbemi