Ibis Alvarez
MIAMI,FL
Summary
Highly motivated sales professional with over 30 years of experience dedicated to maintaining customer satisfaction. Sales Associate with a proven track record at Nordstrom, Merrick Park, enhancing customer contentment and loyalty through exceptional service and relationship building. Reached one million dollars in a sales last year. Skilled in achieving sales goals and implementing effective strategies. Consistently exceeded targets while providing personalized shopping experiences and outstanding support. Strong problem-solving abilities complement my sales expertise.
Overview
8
8
years of professional experience
Work History
Sales Associate
Nordstrom, Merrick Park
11.2017 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Administrative Assistant
Calil Architects
03.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Miami Senior High School
Miami, FLAssociate of Arts -
Miami Dade College
Miami, FLSkills
- Collaborative teamwork
- Effective time management
- Problem-solving skills
- Excellent people skills
- Outstanding customer support
- Relationship building
- Sales enhancement
- Sales goals attainment
- Proven sales experience
Accomplishments
- Awarded “All Star” in 2019.
- Have exceeded monthly quota during all 7years.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Nordstrom, Merrick Park
11.2017 - Current
Administrative Assistant
Calil Architects
03.2017 - Current
Miami Senior High School
Associate of Arts -
Miami Dade College
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