Ibis Rodriguez
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Car Porter
Fletcher Jones Mercedes Benz
05.2023 - 10.2023
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed cars and trucks daily for auto dealership.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Serviced vehicles in storage to protect tires, battery and finish against deterioration.
- Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Participated in regular training sessions to stay up-to-date on industry best practices and company policies, ultimately improving overall job performance.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Improved dealership appearance by maintaining clean and organized car displays.
Shift Leader
Jets Pizza
06.2020 - 12.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Cashier
Popeye's Chicken
11.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Housekeeper
Tcb Commercial Cleaning
06.2019 - 09.2019
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Lakeview High School
Chicago, IL06.2021
Skills
- Cleanliness Standards
- Key Management
- Inventory Control
- Record Keeping
- Organizational Skills
- Valet Services
- Safety Protocols
- Parking Techniques
- Teamwork Abilities
- Vehicle Handling
- Safe Equipment Hoisting
Timeline
Car Porter
Fletcher Jones Mercedes Benz
05.2023 - 10.2023
Shift Leader
Jets Pizza
06.2020 - 12.2021
Cashier
Popeye's Chicken
11.2019 - 01.2020
Housekeeper
Tcb Commercial Cleaning
06.2019 - 09.2019
High School Diploma -
Lakeview High School
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