Ramy Wahba
Saint Peters ,MO
Summary
Proven to enhance customer satisfaction and dealership efficiency at Pappas Toyota, I excel in vehicle handling and strategic planning. My adeptness in automotive detailing and team collaboration led to significant improvements in operational flow and service quality. Skilled in both interior and exterior vehicle maintenance and detailing, I consistently deliver top-tier results, fostering positive client relationships. I’ve also had many good revues left about me by customers when it comes to helping out and getting them what they need when they need it. Above all I love cars and I love making people happy and comfortable.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Car Porter
Pappas Toyota
Saint Charles, MO
08.2023 - Current
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Improved dealership appearance by maintaining clean and organized car displays.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Washed cars and trucks daily for auto dealership.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maximized available parking space utilization through strategic arrangement of cars on the lot according to size and model type.
- Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and tidying up showroom areas regularly.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Checked and replaced windshield wipers on vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
- Maintained records of cleaning activities.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Polished windows and mirrors of vehicles and equipment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Inspected vehicles and equipment for visible damage.
- Wiped down and polished interior and exterior surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Applied fuel additives to help clean and protect engines.
- Applied protective agents, including sealants, to protect surfaces.
- Provided exceptional customer service and addressed customer inquiries.
- Reported daily work progress and encountered problems to management.
- Refilled gas tanks and documented fluid levels.
- Maintained clean, tidy and safe work environment.
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
- Participated in regular training sessions to stay up-to-date on industry best practices and company policies, ultimately improving overall job performance.
- Maintained and kept lot clean from trash and debris to promote proper vehicle display.
- Shined vehicle windows and windshields to remove water spots.
- Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
- Aided in maintaining an updated list of available inventory on the lot, allowing for quick and efficient vehicle selection for customers.
Education
Associate - Welding
Saint Charles Community College
Saint Peters, MODiploma -
Francis Howell Central High School
Saint Charles, MO06.2023
Skills
- Route Planning
- Cleanliness standards
- Battery Charging
- Valet services
- Vehicle Handling
- Basic Car Mechanics
- Tire Inflation
- Vehicle Storage
- Parking Techniques
- Car Vacuuming
- Fueling Vehicles
- Telephone Etiquette
- Customer Service
- Relationship Building
- Hand tools
- Interior and exterior cleaning
- Chemical Handling
- Strategic Planning
- Automotive detailing
- Work Planning
- Safety Inspections
- Upholstery Cleaning
- Stain Removal
- Power Equipment Operation
- Fabric treatment
- Engine Cleaning
- Exterior waxing
- Showroom Maintenance
- Safety Standards and Protocols
- Interior Vehicle Cleaning
- Physical Stamina
- Strong Work Ethic
- Honest and Dependable
- Pressure Regulation
- Reliable and Responsible
- Adaptable and Flexible
- Team Cooperation
- Team Collaboration
- Team Leadership
- Creative Thinking
Accomplishments
I’m currently going to Saint Charles’s Community College in order to receive an associate’s degree in welding. I have already completed a year.
Certification
I am certified in stick and mig welding as well as flux core and various power tools such as acetylene torches and things of that matter.
Additional Information
I am very comfortable and familiar with customer service and a fast paced work environment that demands efficient solutions. I also am very passionate about cars and anything that has to do with them especially high end parts.
Languages
Arabic
Limited Working
English
Native or Bilingual
Timeline
Car Porter
Pappas Toyota
08.2023 - Current
Associate - Welding
Saint Charles Community College
Diploma -
Francis Howell Central High School