Ibn Nash
Newark,NJ
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting posts and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
16
16
years of professional experience
Work History
Security Dispatcher
New Community Cooperation
Newark, NJ
05.2018 - Current
- Trained 15 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 20%
- Evaluated and adjusted over 75 routes based on daily needs, available workers, traffic hazards and weather conditions
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Sent out task force (off duty police officers) to assist community emergencies based on incident level, and severeness
- Worked with on duty sergeants (supervisor) to resolve [Type] problems, improve operations and provide exceptional customer service
- Monitored and supported Cameras based upon all locations of NCC(new community cooperation) to undergo posts and to observe that safety is being kept
Shift Supervisor
Motivated Security
Newark, NJ
01.2018 - 05.2019
- Coach, monitor, and develop team members for improved performance. (10%)
- Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
- Makes suggestions to senior security leaders to improve the department
Provide assistance to customers: answer questions, handle complaints, call for cabs, etc - Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of post orders)
- Supervise and manage the work processes or procedures of team members Develop, maintain and manage training programs
Volunteer
Boys And Girls Club
Jersey City, NJ
06.2010 - 01.2019
- Maintained clean, neat and operational facilities to serve all program needs
- Planned and delivered numerous activities and special events for organizations
- Helped students complete tasks such as specific work problems and tying shoes
- Greeted visitors cheerfully and answered questions to offer quality customer service
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2012
Skills
- Updating logs
- Verifying coverage
- Delivery policies
- Dispatching field personnel
- Prioritizing calls
- Reporting and documentation
- Policy updates
- Building security
- Scheduling and calendar management
- Organization and cleaning
- Supervision
- Customer service
- Workplace safety
Timeline
Security Dispatcher
New Community Cooperation
05.2018 - Current
Shift Supervisor
Motivated Security
01.2018 - 05.2019
Volunteer
Boys And Girls Club
06.2010 - 01.2019
High School Diploma -
William L Dickinson High School